A huge thank you to Mary in customer service for her kind, courteous, and prompt reply to my request for a return of a product purchased. Within 24 hours she resolve the issue and sent my replacement. Very grateful to have worked with her!
Frenciz was most helpful with a warranty replacement for a grabber.
These are hard times, especially in healthcare. Patients, caregivers, family and friends are vulnerable in times of need so connecting with providers that are sensitive to those needs is rare and valuable. THAT is the description of Mary and Vive Health. So, especially for those reasons, in addition to quality products available to meet every need, timely service and personalized customer care, ALL above and beyond any other, I highly recommend Vive.
Be careful what you buy from this company. They sell Chinese crap.
Wow I ordered a scooter for my 88 yr old dad on Friday morning and his scooter was delivered the next day. Only there was no mention to me that it was on its way. If you remove the battery to charge its a little tricky putting it back in, make sure the back of the battery sits flush with the body, otherwise there will be no power. I also ordered the gel seat and cup holder, the gel seat came but no cup holder, which after contacting them they said it’ll be delivered in 4 day’s. Otherwise everything was GREAT!