We appreciate your feedback on the product. We are sorry to hear you weren't completely satisfied with the item. I want to assure you that I am reporting your concerns to our team. Our product does come with a warranty and the item may be returnable. Please reach out to us directly regarding this. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Great customer service!
We had a valve issue with a couple of the "donuts", but a call to Vive had replacements in the mail and in our hands in just days. Thank you!
Although we regret your initial product issue, we are pleased you have received your new ones, and they are suiting your needs. Thank you for your feedback and 5 star review. If we can assist you with anything in the future please let us know.
Warm regards, Jolene ~ Vive Health CS
facing hemmorhoid surgery and this was just what I wanted
We are happy to hear that our Inflatable Donut Cushion really works for you. Thank you for rating us 5 star as well. Should you have any further questions, please let us know. Best Regards, Aileen- Vive Health
Most amazing company
My mom ordered me this cushion in April. I cannot tell you what a life changed this cushion has been!! My tailbone pain was so extreme since I sit all day for my job. This made me have ZERO pain in that area! It's now May 23rd and my cushion started to lose air. I emailed and the company is sending me out a new one! I am shocked how amazing this company is and will DEFINITELY be purchasing other items and this cushion again to maybe have as a back up!! Thank you so much!!
Thanks for the great feedback with regard to our Inflatable Donut Cushion product and our services as well. Should you have any questions, please let us know. Thank you for being a Vive Health customer. Best Regards,Aileen of Vive Health CS
I bought the inflatable donut cushion to relieve my back pain and i’m Very glad I did. I can now sit for an extended time period without excruciating pain. Many thanks!!! Great product and I highly recommend this product
Great to hear that you are benefiting in using our Inflatable Donut Cushion. We really appreciate you taking time as well in leaving us a positive review. Should you have any further questions, please let us know. Thanks again for being a Vive Health customer. Best Regards, Aileen-Vive Health.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.