Great company and great scooter. Mine had a problem with folding I called customer service who walked me through troubleshooting. As it turned out they couldn’t fix it so they sent me a new one within two days all at their cost.
Hi Flo, thank you for the great review. We appreciate you as being a Vive Health Customer! ~Rebecca, Vive Health CS~
IT IS A GOOD PIECE OF EQUIPMENT HOWEVER i AM DISAPPOINTED BECAUSE i WANTED TO PURCHASE THE ALL TERRAIN MODEL WITH THE 12" WHEELS BUT YOU ALL WERE OUT OF STOCK
We appreciate the five star review for our knee walker, despite the fact that you would like to order the other model. Should you have any further questions, please let us know. Thanks for being a Vive Health customer. Best Regards, Aileen of Vive Health.
My knee walker is awesome, helps me around to get where I need to go and the shipping cane very fast in which helped me get used to the feeling of a knees walker very fast.
Hi Vanessa, thank you for the great review on our Knee Walker. We are happy to hear that it is working out so great for your needs. We appreciate having you as a Vive Health Customer! ~Rebecca, Vive Health CS~
Knee Walker - great invention
After the initial concern over tilting & balance, I got the hang of using the knee walker. It makes life a little easier when you are non-weight bearing on one foot. In addition it's a lot smaller than a wheelchair, much easier getting around the house. The memory foam knee pad is definitely an added comfort however I wish is it was a bit more plush. All in all I would give it a 9 out of a 10. A special shout out to the customer service gal named Gre. She was amazing, thank you for being so kind and understanding.
Hi Camille, Thank you for your positive review about the Knee Walker. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Great device. Easy assembly and easily collapsed.
Hi Bruce, thank you for the great review. We are glad to hear that the product is working out so well for you. Thank you for being a Vive Health Customer!~Rebecca, Vive Health CS~
Yes, the removable bag comes free with your purchase.
Why is the knee scooter causing my knee pain?
When using for extended periods try our knee pad cover for add extra padding and comfort.
How do I lock the knee scooter brakes?
Is this an all terrain knee walker?
Yes, the 8 inch wheels provide a smooth ride on indoor and outdoor surfaces.
Do you offer any knee walker accessories?
Yes, every walker comes with a carry bag. Consider our pad cover if you need extra padding.
How comfortable is the knee pad?
The foam knee cushion is ergonomically designed to contour to the leg. It allows weight to be evenly distributed across the knee platform and supplies better air circulation for a comfortable user experience.
How heavy is the knee scooter?
How do I get replacement parts?
Call us at 1-800-487-3808 or by email. We would be happy to provide you any parts you need.
How do I assemble my Knee Walker?
Knee Pad Height: Adjustable between 18"-23"
Handle Bar Height: Adjustable in 1" increments ranging from 33" to 41"
Knee Pad Dimensions: 14" x 7" (at widest part)
Front Wheels + Frame: 16" across (widest point of scooter)
Four 8-inch polyurethane wheels provide an exceptionally stable base for easy maneuverability both indoors and outdoors.
Two fold points and the removable platform allows the scooter to be easily transported.
Weight limit 300 LBS
Minimal assembly required
All tools required for assembly included
For more detail reference our manual
Center injured leg on the knee pad, covering the entire length of the padding
Standing as straight as possible, propel yourself forward using uninjured leg
Engage the security lock before attempting to transfer from the knee walker
Walker is equipped with a dual wheel braking system.
To adjust the brakes, turn cable adjuster located on the hand brake.
Adjusting Pad Height:
Loosen locking lever under the knee pad
Remove locking pin
Adjust knee pad to desired height and replace locking pin to secure it in place
Adjusting Handle Height:
Loosen adjustment screw on the handle by turning it counterclockwise until it can be removed
Adjust handle bar grip to the desired height
*The knee walker is designed with both height adjustable knee pad and handle height to accommodate users 5'3" to 6'5"
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.