Shipping took much longer than represented; so I had to buy another scooter from a different vendor who could deliver sooner. The other scooter was more comfortable and lighter weight than this Vive model (which arrived a week late). I do not recommend the Vive product. Shop around.
We appreciate your feedback on the product. We are sorry to hear you weren't completely satisfied with the item. I want to assure you that I am reporting your concerns to our team. Our product does come with a warranty and the item may be returnable. Please reach out to us directly regarding this. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Ordered the knee walker for my husband who was scheduled for surgery. Received the walker on time, product was of good quality and so easy to assemble!
All terrain quad knee walker
Humm..how does one give six stars?? This product is so wonderful that I called to order an additional one for the second level of our home. Crutches were painful, I had earlier purchased a peg leg walker which for me was very dangerous. However, at 6' 1" 229# circa 1943 with a non weight bearing foot order, this walker is perfect!! It has returned my mobility which means everything in my active world. I examine all peer products whenever I seek to make a purchase. Aspects I consider are: thoughtful design, comfort features, apparent safety, review comments & price. This rolling knee walker hits a ten in all departments. The first item that caused me to look closer at the Vive All Terrain Knee walker was the quad chassis with the 12" wheels. Excellent. It can handle any surface. The next thing that struck me was the dual brake handles either of which stop BOTH rear wheels. When you are on a rough terrain and only three wheels in contact with the ground a free floating wheel with the sole brake is a walker with no brake at all. Additionally, when working in the kitchen, reaching the stove, fridge, dishwasher and sink handling food and dishes dual handles are an absolute necessity to maintain steady control of the walker as I switch back and forth with my hands. The hub caps were another pleasant consideration. Many walkers have raw fasteners on exposed axle ends. Vive thought about keeping my cabinets, door jambs and appliances scratch & dent free with the hemispherical caps. A real problem with most pneumatic tires is the recessed air valve in most knee walkers, NOT HERE! They used an extended 90 degree angled valve which makes it very easy to inflate the tires. Nice touch! I also ordered the sheep skin cover which turns out to be an excellent option for me. I did have a question or two and the Vive personal were very helpful. You can spend $160 more for a comparable quad unit and not get as much value. 'Nuff said. Going shop...
Hi Tom, Thank you for giving us a positive rating! I'm glad that your happy with the product. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Jolene_Vive Health
Hi Jon, thank you for taking the time to share your feedback. We are happy that it is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
The knee scooter is great and so much better than crutches. And Vive has been great too! Delivered in 2 days and easy to assemble
Hi Katrina, thank you for taking the time to leave us your review. We are happy to hear that the product is working out so well for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Yes, the removable bag comes free with your purchase.
Why is the knee scooter causing my knee pain?
When using for extended periods try our knee pad cover for add extra padding and comfort.
How do I lock the knee scooter brakes?
Is this an all terrain knee walker?
Yes, the 8 inch wheels provide a smooth ride on indoor and outdoor surfaces.
Do you offer any knee walker accessories?
Yes, every walker comes with a carry bag. Consider our pad cover if you need extra padding.
How comfortable is the knee pad?
The foam knee cushion is ergonomically designed to contour to the leg. It allows weight to be evenly distributed across the knee platform and supplies better air circulation for a comfortable user experience.
How heavy is the knee scooter?
How do I get replacement parts?
Call us at 1-800-487-3808 or by email. We would be happy to provide you any parts you need.
How do I assemble my knee walker?
Knee Pad Height: Adjustable between 18"-23"
Handle Bar Height: Adjustable in 1" increments ranging from 33" to 41"
Knee Pad Dimensions: 14" x 7" (at widest part)
Front Wheels + Frame: 16" across (widest point of scooter)
Four 8-inch polyurethane wheels provide an exceptionally stable base for easy maneuverability both indoors and outdoors.
Two fold points and the removable platform allows the scooter to be easily transported.
Weight limit 300 LBS
Minimal assembly required
All tools required for assembly included
For more detail reference our manual
Center injured leg on the knee pad, covering the entire length of the padding
Standing as straight as possible, propel yourself forward using uninjured leg
Engage the security lock before attempting to transfer from the knee walker
Walker is equipped with a dual wheel braking system.
To adjust the brakes, turn cable adjuster located on the hand brake.
Adjusting Pad Height:
Loosen locking lever under the knee pad
Remove locking pin
Adjust knee pad to desired height and replace locking pin to secure it in place
Adjusting Handle Height:
Loosen adjustment screw on the handle by turning it counterclockwise until it can be removed
Adjust handle bar grip to the desired height
*The knee walker is designed with both height adjustable knee pad and handle height to accommodate users 5'3" to 6'5"
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.