Every once in a while, I get a pad that doesn't adhere well. Not sure what the issue is but replacing it works.
Lynn, thank you for the 4 star rating on our product! You can always try cleaning the pad with a baby wipe and seeing if that will help it stick better. Thanks for being a Vive Health Customer! -Rebecca, Vive Health CS-
What is the lifespan of the electrode pads?
Each replacement pad can be reused 10-12 times when properly stored in the resealable pouch between uses
Are they packaged separately?
The electrode pads are packaged in 13 resealable pouches in sets of four.
Do I need to use gel with the replacement pads?
You do not need to use gel with the replacement pads as each pad is pre-gelled with a conductive hydrogel.
Are they latex-free?
Yes! The replacement electrode pads are latex-free.
What size are the pads?
The electrode pads are 1.97” by 1.97”.
Do they have FDA approval?
Yes, they are FDA approved.
How do I use the replacement pads?
Attach lead wires to electrodes before applying to clean, dry skin. Remove the protective backing from the electrode and set it aside. Apply the electrode to the skin, center first, then smooth down the edges for a secure fit. Attached the lead wires to the device and turn it on, adjusting the settings according to individual needs.
How many electrode pads do I get?
Each package contains a total of 52 replacement tens pads in sets of four pads per resealable pouch for safe, convenient storage.
Can I use a pad that is no longer sticky?
If a pad is no longer sticky, you may gently add one or two drops of water to the adhesive gel rubbing them in lightly to rehydrate the gel. If the pad is still not adhering to the skin, discard the electrode pad and replace it will a new pad.
Replacement electrode pads for TENS, EMS and muscle stimulation devices
1.97” by 1.97”
Non-woven cloth backing
Conductive carbon film (Low impedance)
Conductive hydro gel
Lead wire with 2mm DIN size or snap connector
How To Use:
Read the device user manual thoroughly before use.
Skin must always be clean, dry and free from lotion or powders.
Attach lead wires to electrodes before applying to skin.
Remove the protective backing from the electrode. Save for future use.
Apply the electrode to skin, center first, then smooth down the edges.
Attached the lead wires to the device and turn it on. Adjust the settings according to treatment plan. Do not exceed intensity of .1 Watt/cm2.
When treatment is complete, turn the device off.
Lift the electrode at the edges and peel to remove from skin.
Replace the saved backing on the sticky side of the electrode.
Disconnect the device from the lead wires and electrode.
Store the electrode in the original packaging.
Keep electrodes away from direct sunlight.
If the electrode loses adhesion properties, gently rub one or two drops of water onto the gel surface to reactivate the adhesion. If that does not work, discard the electrode.
Discard the electrode in the original packaging after 20-25 uses.
52 Replacement electrode pads with lead connectors
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
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Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
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Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.