To reset the alarm, simply press the button located on the wireless transmitter.
How big is the Vive alarm floor mat?
The Vive floor sensor mat measures 35.4” x 23.6”.
I already have the bed alarm, so will this connect to the same receiver?
Yes! Each Vive wireless alarm can be set up with a separate designation on the include Vive alarm pager.
Is this floor sensor pad waterproof?
Yes! The Vive floor sensor pad is waterproof and sealed for complete incontinence protection.
Is the floor sensor pad rated for one year?
Yes, the sensor pad should be replaced one year after activation or when the low-battery light is blinking.
What is the range of the floor sensor’s transmitter?
The wireless transmitter is effective up to 150 feet.
Will the patient hear the alarm?
The floor pad and wireless transmitter are silent. A patient or loved one will only hear the alarm if the paired receiver is nearby.
Where can the Vive alarm floor pad be used?
The Vive wireless floor pad can be used in a variety of locations. Place the sensor pad at a bedside to provide assistance for those with balance issues. Place the floor alarm in a doorway to monitor when a patient or loved one exits a designated safe space.
How much does a person need to weigh for it to trigger an alarm?
The minimum weight for the effective operation of the floor sensor pad is 60 pounds.
What is the maximum weight limit for the floor mat?
The Vive floor alarm mat is designed to safely support up to 400 pounds.
How many alarms can be programmed to the pager?
The Vive pager can be paired with up to ten devices.
Is there a visual component to the alarm pager as well?
Yes, the Vive alarm pager displays the number associated with the triggered alarm in addition to the audible chime and vibration settings.
Can I adjust the volume of the chimes?
Yes, the Vive pager allows you to adjust the volume of the audible chimes.
Is this suitable for a multi-level home?
Yes, the door and window alarm and the included pager has a range of up to 150 in an open field. Interior walls and flooring may reduce the range available for reliable alerts.
How do I turn the alarm off?
Each alert can be silenced by pressing the large reset button on the face of the wireless pager.
For remotely monitoring a patient of loved one
Sensor pad: 35.4” x 23.6”
Wipe down the floor sensor mat with a damp cloth and mild detergent or disinfectant wipe
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.