Because I have relied on reviews, I am giving mine. VIVE has a quality product, efficient service and considerate employees, like Rebecca O in customer service. The items are what people need at a vulnerable time in their health and they are the best. I recommend them highly. ncd
We are so pleased the product is assisting your needs and that Rebecca was able to assist you swiftly. We also thank you for the feedback and the 5 star review, both are very valuable to us and thank you for being a Vive Health customer.
Warm Regards, Jolene~Vive Health CS
I received this as a Christmas present from my daughter to use on our upcoming cruise. Since having spine surgery I am still a little wobbley and the PT said to definitely take a cane. This is perfect and the Teal color is just my style!!
We a thrilled the cane is helping and that the color fits your style! We wish you a speedy recovery as well. Thank you for the 5 star review, we appreciate that! If we can assist you with anything in the future please let us know.
Warm Regards, Jolene~ Vive Health CS
Ken, thank you for the 5 star review on our product. We appreciate you being a Vive Health Customer! -Rebecca, Vive Health CS-
I love my cane. Women, girls, ladies, babes: Were all flocking out of their homes, as I walked down the street, with my teal colored cane. They said I looked so dignified, with my cane. I be cool with my cane. I make this look good!
Robert, we are thrilled to hear that the Teal Cane, is working out so great for you! We and the 'ladies' appreciate you being a Vive Health Customer! -Rebecca, Vive Health CS-
We really appreciate the five reviews. Should you have any further questions, please do not hesitate to let us know. Thanks for being a Vive Health customer. Regards, Aileen of Vive Health.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Pride Mobility Products
Lifetime Limited Warranty:
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components which includes:
Two-Year Limited Warranty:
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Motor Brake (electronic function ONLY)
Also, electronic assemblies including:
Any Other Electrical Subassembly
Six-Month Limited Warranty:
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Reconditioned Units Warranty:
All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Upholstery and Seating
Tires and Tubes
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.