I spoke with Ailene Ferrer from customer service she answered all my questions I received the polls on time actually before they were actually due to be delivered at my home although the polls were not what I had expected I would order from Vive again an awesome company to work with customer service Five Star All The Way thank you again for solving my problem quickly and efficiently
Thanks for the 5 star review! Here are Vive, we strive to provide excellent Customer Service! Thank you for being a Vive Customer! -Rebecca, Vive Health CS-
Trek Poles by Vive
I received my poles as a gift. I really enjoy using them. Walked in the snow with them. Have also tried them whole walking on the road. They make walking easier for me & I get a good work out. The shock absorbers are a nice feature. Handle grips & straps work well for me. .
Denise, thank you for the 4 star review! We are pleased to hear that the poles are working out for you! --Vive Health CS
How long are the trekking poles when collapsed?
Each pole collapses to 27.75”.
How long are the trekking poles when fully extended?
When fully extended, each pole is 57.5”.
Will the trekking poles extend enough to be used by someone over 6 feet tall?
That would depend on your comfortable and safe height in a trekking pole. If it is 57.5” or lower, these poles would work for you.
How do I extend the trekking poles & adjust the hand straps?
There are two places on each pole to extend the pole. First, open the tension lever on the pole and pull it out to extend. Replace the tension lever to lock in place. If you need further extension, there is a lower extension location near the tip. At that location, twist the pole to unlock before pulling out to extend. Once you’ve extended the pole to your desired length, twist the pole to lock in place.
To adjust your hand strap, push the button where the straps meet on the handle. This unlocks the strap. The strap is looped through the handle three times. Pull on one of the three loops to loosen or tighten. When you have the strap at your preferred setting, grab all three loops and pull firmly to lock the strap in place.
Are these trekking poles suitable for pavement?
Yes, the trekking poles include several different tips that are designed to maximize your experience on a specific terrain, including pavement using the rubber foot tip.
I’ve just had hip surgery. Is this reacher grabber good for my recovery?
Yes! This tool is a great helper for elderly people, or people recovering from surgery. It makes simple everyday tasks safer and easier.
Are these trekking poles suitable for snow and ice?
Yes, the trekking poles include several different tips that are designed to maximize your experience on a specific terrain, including snow and ice using the snow and ice tip.
Are these trekking poles suitable for sand?
Yes, the trekking poles include several different tips that are designed to maximize your experience on a specific terrain, including sand using the sand tip.
I have a hard time walking due to a medical condition. Can I use these trekking poles to help me get around during the day?
Yes, these lightweight trekking poles will provide stability and traction while reducing arm and shoulder fatigue even when used all day.
What are the trekking poles made of?
The trekking poles are constructed of lightweight aluminum that is very sturdy but also easy to lift and carry.
How much do the trekking poles weigh?
Each pole is about 7 ounces, making them ideal for long distance hikes or even all day indoor use.
What are the hand grips made of?
The soft hand grips are constructed of soft EVA foam that molds to your hands for a comfortable grip.
What are the clips for?
The clips are intended to help you store your trekking poles neatly and conveniently when not in use. Just collapse the poles, use the clips to snap them together and store then in the carrying case.
Lightweight walking sticks for outdoor all-terrain use
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States)
Can not ship to Hawaii, Alaska, Puerto Rico or Internationally
We can not ship to PO Boxes or Amazon Lockers
Orders places before 6pm EST will typically ship out same business day
Return / Exchange Policy
Returns or exchanges are free, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Please contact us to process your return or exchange
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed.
If order has been processed you will have to proceed with return as outlined above.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.