Hi there, Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
mike minogue (Bowie, US)
Flexible and comfortable fit
This neck ice bandage is flexible and has a comfortable fit. I was pleasantly surprised that the shape provides good coverage of my neck and upper shoulders.
Hi Mike, thank you for the 5 star review. We are happy to hear that the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Liz Wells (Lincoln, US)
This does the job and is flexible. I am very happy with the product.
Hi Liz, Thank you for the positive review! I'm glad that you're happy with our Neck Ice Pack. For any questions about the product, please feel free to contact us anytime :) -Warm regards, Gre_Vive Health
mary Knowles (Orlando, US)
I think this is a great product it works very well on the neck and shoulders.
Mary, thank you for the wonderful feedback on our product. We are happy to hear that it is working out so great for your needs. Thank you for being a Vive Health Customer! -Rebecca, Vive Health CS-
B Einhorn (Brooklyn, US)
Hi B Einhorn,, Thank you for the five star rating! For any questions about the Neck Cold Pack or any of our product, please feel free to contact us anytime :) -Warm regards, Gre_Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.