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Customer Service

Vive Guarantee Policy

Everything sold on vivehealth.com, or through an authorized retailer, is covered by one of our industry leading guarantees.  We are proud of our products and do not hesitate to back them up.  If you purchased your product through an authorized retailer please make sure to register here so your guarantee is validated.  If you purchase your product through vivehealth.com your guarantee is automatically validated.  

 Product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. 

If you need to redeem your guarantee simply contact us here.

 

Vive Guarantee

Vive Guarantee

This product is guaranteed to be free from manufacturing defects. We will replace or exchange any product that is defective to your complete satisfaction within 60 days of purchase, as long as the product has not been misused or abused.

Vive 1 Year Guarantee

One Year Warranty

This product is guaranteed to be free from manufacturing defects. We will replace or exchange any product that is defective to your complete satisfaction. This warranty extends one year from the purchase date, as long as the product has not been misused or abused.

Vive 2 Year Guarantee

Two Year Warranty

This product is guaranteed to be free from manufacturing defects. We will replace or exchange any product that is defective to your complete satisfaction. This warranty extends two years from the purchase date, as long as the product has not been misused or abused.

Vive Lifetime Guarantee

Lifetime Warranty

This product is guaranteed to be free from manufacturing defects. We will replace or exchange any product that is defective to your complete satisfaction. This warranty extends for the lifetime of the purchaser, as long as the product has not been misused or abused.