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Guarantee Policy

  • Vive Health Brand Products

We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk.  If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange.  Each product page will specify which the length of the product's guarantee.  

Only products purchased through ViveHealth.com are automatically registered in our guarantee program.  Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.

Vive Guarantee

60 Days

Vive Guarantee

One Year 

Vive Guarantee

Two Year 

Vive Guarantee

Lifetime

Details:

Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:

  • Amazon.com: Vive Health Direct
  • Walmart.com: Vive Health
  • Ebay.com: Vive Health 

Counterfeit or replicas items are not covered by Vive Health's Guarantee policy

Products purchased used or through re-sale are not covered. 

Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product.

After 60 days policy is valid for returns, refunds and exchanges due to product issues only.

  • Pride Mobility Products

Lifetime Limited Warranty:

For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

Structural Frame Components which includes:

  • Main frame
  • Fork
  • Seat post
  • Tiller frame

Two-Year Limited Warranty:

For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

  • Transaxle
  • Brake
  • Bushings
  • Bearings
  • Motor Brake (electronic function ONLY)

Also, electronic assemblies including:

  • Electronic Controllers
  • Chargers
  • Harnesses
  • Any Other Electrical Subassembly

Six-Month Limited Warranty:

The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.

Reconditioned Units Warranty:

All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.

Warranty Exclusions:

This warranty does not extend to those items which may require replacement due to normal wear and tear.

  • ABS Plastic Shrouds
  • Motor Brushes
  • Upholstery and Seating
  • Brake Pads
  • Tires and Tubes
  • Fuses/Bulbs
  • Circumstances beyond the control of Pride
  • Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
  • Repairs and/or modifications made to any part without specific consent from Pride

Exclusions also include components with damage or failure caused by:

  • Contamination
  • Abuse, misuse, accident, or negligence
  • Battery fluid spillage or leakage
  • Use other than normal design specifications
  • Improper operation, maintenance, or storage

NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.

NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

Pride Mobility Warranty Information