Frequently Asked Questions
What different types of shipping methods do you offer? What do they cost?
We offer FREE standard shipping on orders $49 or below and FREE two shipping on orders $50 or higher. Additional charges may apply. For more information please see our detailed shipping and return policy here
How long does it take for you to ship my item once the order is place?
Items are typically shipped within 24 hours of an order being placed.
I don’t like shopping online, do you have a retail store? Where can I find your products?
Sorry no. We only sell our products online! This is because we strive to provide our customers with as much value as possible and operating online allows us to sell you our items at lower costs compared to a traditional retailer.
Do you take orders over the phone?
Yes, we are able to process orders over the phone for you. Give us a call at 1-800-487-3808!
How do I set up an account?
In the top right hand corner of our website there is a button called “Create Account”, simply click to sign up. Or click here
I’d like to track my order. How can I do this?
When you purchase an item an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go the sender’s website and track your package using the provided tracking number.
How do I register my product?
You can register you product by visiting our product registration page. This can be found by scrolling to the top of our website and clicking the green check, or by clicking here. Once on the registration page fill out the fields and click submit. The process will then be completed!
Do you offer warranties? If so where can they be found?
Yes, each of our products are covered by one of our four extensive warranties. For in depth warranty information click here
What are your policies regarding returns?
We accept returns on all products as long as they are still under warranty. For more in depth return policy information click here
How can I receive customer support?
Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here. You can also reach us at 1-800-487-3808
How do I know what size I should choose?
Each of our product’s listing pages in equipped with a sizing chart, if applicable.
What if I ordered the wrong size?
If for any reason you are unsatisfied with the size or fit of your product we will gladly replace it with the size that works best for you.
Who are the authorized retailers of your products?
Our products authorized retailers are as follows; Vivehealth.com, Amazon.com (Health Source) and eBay.com (HealthSourceUSA). Our retailers are limited in order to ensure quality and customer satisfaction.
If I purchased your products through an unauthorized retailer is the warranty still valid?
In order for your warranty to be validated you must purchase one of our authorized retailers; Vivehealth.com, Amazon.com (Health Source) or eBay.com (HealthSourceUSA). This is in order to provide you with the best experience because we are unable to verify the authenticity of the product purchased from an unauthorized retailer.
Do you accept Medicare or Medicaid etc.?
No, we do not.
Can I submit an insurance claim and be reimbursed for my purchase?
Yes, but this process is handled by a third party and has nothing to do with Vive Health. For more info click here