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Alternating Pressure Pad
I ordered this device back in Dec 2018 aprx 2 months ago. My daughter is 100% disabled and it is needed to prevent her from having bed sores. The product has worked perfectly since we installed onto her bed at last couple weeks of Dec 2018 after receiving. NO problems until now. The device has stopped working rather no air getting to the pad itself. I contacted VIVE through my account I created when I ordered the device through a simple chat. I did not feel as if I would get what I needed through chat, however, I was completely wrong. The chat was answered immediately there was no wait time, which is absolutely awesome. The nice gentleman assisting me Aileen Ferrer was pleasant prompt and courteous. he asked me some questions I answered and the company is sending a replacement in a few days. This is again not what I expected at all, with that said they exceeded all expectations in addressing this matter and I am ecstatic because currently I'm unable to financially replace the equipment. I did this review bc its important to share when you have received GREAT customer service and care bc the world is so limited with that today.
Thank you kindly VIVE health I'm a very happily satisfied customer.
Sam Bell
Hi Sam, wow thank you for the wonderful review. We are so happy to hear that Aileen was able to assist you in getting a new one. We appreciate you being a Vive Health Customer! ~Rebecca, Vive Health CS~
Arthritis Gloves and Tru Comprssion Plantar Socks
I ordered a pair of arthritis gloves for my RA. Tried them on and Instant relief!!!! So I ordered 3 more pair. Two so I could have a clean pair to wear each day and the other to promote them. So, I decided to try the compression socks for my aching feet. I ordered a pair of them and made a mistake ordering the size. They were too small. I was able to try one on but I had my knee replaced on the other one and do not have the flexibility to get it on. :-(
Yea for Vive Health! I contacted them and they are sending me another larger size sock. I can't wait!
What a great company and an awesome staff!
Thanks Vive Health!
Hi Rick, Thank you for taking the time to give us a positive feedback. We are happy to know that you are pleased with the Arthritis Gloves and Compression Plantar Socks as well as with the customer service. Looking forward to doing business with you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Great service
I recently purchased the arthritis gloves and loved them. The gloves didn’t fix exactly contacted Customer Service and Rebecca O’Neal was great in solving the issue. Great customer service and product satisfaction from Vibe Health
Hi Big,
We appreciate you taking time in leaving us a positive ratings. Should you have any further questions about the product, please let us know and we are always here to help. Thank you for being a Vive Health customer. Best Regards, Aileen of Vive Health CS.
Great service. Nice product.
Rebecca O’Neal was very kind and helpful. Appreciate that very much.
Hi R, thank you for the great review! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Rebecca Rocks!
I had a small issue with my arthritis gloves and I needed to return them.
When I explained the problem, it was no problem! Rebecca said to keep my original pair as another was going to be sent.
She was courteous, friendly and helpful. If I could, I'd hire her!
Thanks, Vive for having a professional operator!
My gloves, by the way seem well made. The more I wear them, the better they are
Five star
Hi Cliff, Thank you for taking the time to leave us a positive feedback. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
