The customer service agent was very helpful & attentive regarding a defective product. Due to the product being out of stuck, I was given a full refund.
I just read an email from Jaydee Therese in Customer Service at Vive. They are replacing the walker/wheelchair, not just the tires, that my husband uses every day. What a relief! I was unsure which way to go. This model met so many of his needs, had they not responded so well, and so quickly (less than 24hours) I would really have been at a loss. Thank you Jaydee Therese. In this day & age , good customer service is rare. And we greatly value and appreciate your help.
Vive stands by their products. Had the pleasure of working with Jolene Jundt. We had an issue with one of the legs not folding up. Jolene stepped in. Since the product was warranted, Vive is replacing the whole rollator. Rare that you find a company that stands by their products. Hats off to Vive and Jolene!
Thank you Rebecca ONeal for helping me with a problem that I had with a foot brace I ordered. She contacted me immediately after I wrote to them and solved my problem. Nothing better than a company that stands by its products and does so efficiently with no hassle. looking forward t9 my replacement. The item has really helped my planters fasciiatis.
I was advised by my Surgeon to purchase an all terrain knee walker for extensive foot surgery in a couple of weeks. After much product and price review on line, I decided that the best product was the Vive Health All Terrain Knee Walker. I had many questions on the product and wanted to compare it to products twice the price. I spoke with Jolene and she answered every question, was polite, made suggestions and was just a delight to do business with! The Vive knee walker was on sale from $300 to $199. The product I was going to purchase before finding the Vive on line was $429--the Vive was over a $200 savings plus I purchased several other products that were also on sale. I called 7 medical equipment companies yesterday inquiring about the knee walker and none of them came close to the excellent customer service I received from Jolene at Vive Health and none of the other companies have their knee walkers on sale! Check their website out, I read many of the reviews and they call rave about the company! Thank you Jolene and Vive Health!