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Customer service
Called in to inquire about a replacement alternating air mattress but was told that it was not sold separately however Rebecca said she would send a repair kit. Rebecca was very friendly, polite and eager to help. Rebecca is a real asset to your company, thank you !!
Hi Chuck, thank you for the wonderful review. Feel free to reach out to us anytime. We appreciate having you as a Vive Health Customer! ~Rebecca, Vive Health CS~
Forgot to enter discount code.
When placing my order I forgot to enter the discount code that was offered to me by email. It was a couple of hours later and I realized that I had forgotten to enter it. I sent an email and Jaydee Alob kindly adjusted my order total to reflect the 20% offered discount. Thank you so much Jaydee for the great customer service!! This is not my first order of Vive Health products, and I know it will not be my last!
Hi Nancy, Thank you for taking the time to leave us a positive feedback. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Jaydee Alob
Great customer service. Very prompt response and quick resolution of my problem.
Hi Iris, Thank you for giving us five star rating. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Quick and painless refund
I ordered something that didn’t work out for me... Jaydee took great care of me, and quickly refunded my purchase!
Hi Scott, Thank you for taking the time to leave us a positive feedback. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
