My husband ordered a Vive Health product from Amazon and they sent the incorrect version of the product to us, even though the correct one was advertised. I reached out to Vive Health and Jaydee Alob was very helpful in resolving this issue. The return window through Amazon had closed, but he still sent us the correct product and let us send the incorrect one back. Great customer service from Jaydee!!
Our Blood Pressure Monitor was giving way too high of a reading and I could not find a manual so I sent a request and later that same day I opened my email and they had already sent me a link for the correct manual. Easy Fix; working great now.
Your representative Rebecca O'Neal was very helpful in personally completeing my on line purchase. The payment options for the order would not accept or process my selections or details. Hope this does not discourage other customers from finalizing their purchases.
My thanks to her for solving my technical issue today.
Hello, I was having an issue with a product, and Jaydee Alob stepped in and assisted. No questions asked, and refunded my
purchase price - quickly and easily. I hope to shop here again, but I would not hesitate in recommending Vive Health, and
especially their great customer Service. thank you
Need help with unit not working right, Rebecca O'Neal was a great help New unit to be sent. Very easy to get help needed