I ordered this device back in Dec 2018 aprx 2 months ago. My daughter is 100% disabled and it is needed to prevent her from having bed sores. The product has worked perfectly since we installed onto her bed at last couple weeks of Dec 2018 after receiving. NO problems until now. The device has stopped working rather no air getting to the pad itself. I contacted VIVE through my account I created when I ordered the device through a simple chat. I did not feel as if I would get what I needed through chat, however, I was completely wrong. The chat was answered immediately there was no wait time, which is absolutely awesome. The nice gentleman assisting me Aileen Ferrer was pleasant prompt and courteous. he asked me some questions I answered and the company is sending a replacement in a few days. This is again not what I expected at all, with that said they exceeded all expectations in addressing this matter and I am ecstatic because currently I'm unable to financially replace the equipment. I did this review bc its important to share when you have received GREAT customer service and care bc the world is so limited with that today.
Thank you kindly VIVE health I'm a very happily satisfied customer.
I ordered a pair of arthritis gloves for my RA. Tried them on and Instant relief!!!! So I ordered 3 more pair. Two so I could have a clean pair to wear each day and the other to promote them. So, I decided to try the compression socks for my aching feet. I ordered a pair of them and made a mistake ordering the size. They were too small. I was able to try one on but I had my knee replaced on the other one and do not have the flexibility to get it on. :-(
Yea for Vive Health! I contacted them and they are sending me another larger size sock. I can't wait!
What a great company and an awesome staff!
Thanks Vive Health!
I recently purchased the arthritis gloves and loved them. The gloves didn’t fix exactly contacted Customer Service and Rebecca O’Neal was great in solving the issue. Great customer service and product satisfaction from Vibe Health
Rebecca O’Neal was very kind and helpful. Appreciate that very much.
I had a small issue with my arthritis gloves and I needed to return them.
When I explained the problem, it was no problem! Rebecca said to keep my original pair as another was going to be sent.
She was courteous, friendly and helpful. If I could, I'd hire her!
Thanks, Vive for having a professional operator!
My gloves, by the way seem well made. The more I wear them, the better they are