I was so impressed with your customer service. We ordered the Vive safety belt for my 92 year old mother. The belt arrived promptly. You were great staying in touch with us to see how the product was doing. It is a great product but unfortunately it was not helping my mom because of her lack of mobility. You were so understanding and gave us a refund with no hassles. Your company is very impressive, compassionate and helpful. Thanks, Gayle
We recently purchased a Compact Toilet Safety Rail for my 90 year old mother-in-law. I have been buying and assembling products for many many years and I will have to say this was the best labeled easiest product I have ever assembled. It was well designed and well thought out. I would recommend Vive Health products to anyone and everyone. Congratulations to their designers and engineers who designed this product and figured out the easiest an best way to assemble this product! Two thumbs up!
The customer service agent was very helpful & attentive regarding a defective product. Due to the product being out of stuck, I was given a full refund.
I just read an email from Jaydee Therese in Customer Service at Vive. They are replacing the walker/wheelchair, not just the tires, that my husband uses every day. What a relief! I was unsure which way to go. This model met so many of his needs, had they not responded so well, and so quickly (less than 24hours) I would really have been at a loss. Thank you Jaydee Therese. In this day & age , good customer service is rare. And we greatly value and appreciate your help.
Vive stands by their products. Had the pleasure of working with Jolene Jundt. We had an issue with one of the legs not folding up. Jolene stepped in. Since the product was warranted, Vive is replacing the whole rollator. Rare that you find a company that stands by their products. Hats off to Vive and Jolene!