I have owned this scooter since 2020 and for the most part was very happy with it. I used it sparingly,1-2 times per week for getting on transports to doctor visits, but now it is inoperable and out of warranty.. 3 weeks ago I was boarding a transport vehicle with a ramp and the vehicle driver decided to "help" by moving the gear lever into manual WHILE I WAS MOVING UP THE RAMP.. The scooter shut down immediately and would not restart and the gear lever was stuck between the manual and drive position. I literally had to drag it into my apartment when I got home. I called Vive customer service twice and each agent told me a different story. One said it was the battery and wanted to sell me a new one. He claimed the gear lever had nothing to do with it. The next agent told me the gear lever movement shorted out the motor and wanted to sell me a whole new back end with motor which would have cost more than the scooter cost brand new. In both cases they expected me to disassemble and reassemble the scooter.. Here's the thing- If I connect the charger to the battery while in place on the scooter, the scooter WILL turn on and operate normally. The battery is charged fully but when I disconnect the charger the scooter goes dead and will not even turn on. SO I think BOTH agents diagnosed the problem incorrectly and I am not about to invest over 700 bucks AND have to rebuild the scooter myself when I still do not know what the real problem is.