How should I store my Products Hydrocollator Moist Heat Pack?
The Vive Hydrocollator Moist Heat Pack can be stored in two ways. For frequent use, store the Hydrocollator Moist Heat Pack submerged in water, changing often to minimize cross-contamination. For infrequent use, the moist heat packs may be stored in a sealed bag in a freezer.
Do I need to use a pack cover or towel with the heat pack?
Yes! The Hydrocollator Moist Heat Pack must be used with a pack cover or thick towel layer between the skin and the pack to prevent irritation and burns.
One of the chambers feels lumpy. Is it okay to use?
Feeling lumps of clay may be a sign that the Hydrocollator Moist Heat Pack has not absorbed enough water during the initial soaking or is beginning to dry out. Resumberge the Hydrocollator Moist Heat Pack for several hours to rehydrate the bentonite clay mixture.
What is the Vive moist heat pack filled with?
The Vive moist heat packs are filled with a safe, bentonite clay and sodium silicate mixture.
How long will it take to heat the Hydrocollator Moist Heat Pack on the stove?
The Vive Hydrocollator Moist Heat Pack should be soaked for 20 minutes to ensure the pack remains heated throughout the heat therapy session.
What are the dimensions of the heat pack?
The Vive standard heat pack measures 10” by 12”. The Vive oversized pack measures 15” by 24”.
Is the Hydrocollator Moist Heat Pack flexible?
Yes! The Products Hydrocollator Moist Heat Pack is designed with interval stitching to contour to the targeted area for optimal relief.
Is the heat pack weighted?
Although the heat pack is not weighted, the heat pack is substantial in weight due to the clay mixture absorbing water.
For moist heat therapy at home and in clinics and provider settings
Relieves muscle pain and stiffness
Standard pack: 10” by 12”
Oversized pack: 15” by 24”
Bentonite clay with sodium silicate
How to Heat:
Before first use: Soak the hydrocollator pack by submerging completely in water for a minimum of two hours
Test the pack by gently squeezing each chamber to ensure every section is fully expanded
Place the hydrocollator pack in a microwave-safe container and cover completely with water
Heat on high power until the water temperature reaches 160 Fahrenheit
Leave the pack submerged in the heated water for 20 minutes before use
Stove top heating:
Place the hydrocollator pack in a large pan (enameled or stainless steel is recommended, as some aluminum pans may cause discoloration)
Cover the pack completely with water and heat until the water temperature reaches 160 Fahrenheit.
Leave the pack in 160 Fahrenheit water for a minimum of 20 minutes before use.
How to Use:
Carefully remove the hydrocollator pack from the hot water with the color-coded straps
Use the Vive hydrocollator pack covers (sold separately), towels or terry cloth covers to minimize contact between hot pack and bare skin
Frequent users: Store submerged in water until the next use
Infrequent users: Place in a plastic bag and store in freezer until next use
If left out to dry the inner clay will harden. The clay can be used again by soaking for 12 - 16 hours to reabsorb water
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.