Hi there, Thank you for taking the time to share your review. We are happy to hear that the product is working out so well for your needs. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
5-Mode Digital TENS Unit
HI Paula, Thank you for stopping by and giving the product a 4 star review. If we can assist you with anything please let us know. Warm Regards, Jolene~Vive Health CS
How do I set up my digital pulse massager?
What is included when I purchase the Vive TENS unit?
The TENS digital pulse massager includes the base unit, two lead wires, four electrode pads, two ‘AAA’ batteries and an illustrated manual.
Does it come with a carrying case?
No, this unit does not include a carrying case, but it is compact, easily fitting in a pocket or purse.
What are the dimensions of the TENS unit?
The unit base is 3.5” x 2”x .75”.
What type of batteries do I need for It?
The digital pulse massager operates on two AAA batteries.
How do I know when the batteries need to be replaced?
There is a battery indicator at the top right of the unit screen.
Is there a lock on the TENS unit for travel and transport?
No, with the On/Off toggle switch at the top of the unit, there is no need for a lock.
Is this an EMS unit?
No, this TENS unit delivers electrical currents to your nerves while EMS units deliver electrical currents to your muscles.
Will it relieve chronic pain?
Yes, the pulse massager stimulates your nerves which will fatigue and relax your muscles, in order to relieve tension and pain as well as increase circulation.
Will the TENS unit help my sciatica back problems?
Yes, the unit provides targeted pain relief which can include back pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the TENS unit help my shoulder pain?
Yes, the unit provides targeted pain relief which can include shoulder, back, leg, arm or wrist pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
What are the 5-massaging modes?
Rolling massage with tapping and pulse, rolling with constant pulse, rolling with intensity burst, vibration, & intermittent tapping
Will the TENS unit help my neuropathy?
Yes, the unit provides targeted pain relief which can include nerve pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
How long does each session last?
The digital pulse massager has three session lengths 5, 10 and 15-minutes each.
How do I adjust the length of time for each cycle?
Press the time button until the desired length of time is shown on the display screen.
How many settings on the TENS unit are there?
The unit features five massage settings with sixteen intensity levels.
Are the electrode pads reusable?
Yes, the electrode pads are reusable when stored correctly.
How many uses can I get from each pad?
If stored correctly, the included electrode pads should last for at least 20 sessions.
Are the pads sticky?
The pre-gelled pads are flexible and self-adhering, but will not leave a sticky residue behind.
Do I need gel to make the pads stick?
No, the pads are pre-gelled.
Can I use the TENS unit on different areas of my body at the same time?
Yes, the digital pulse massager includes two wires with two pads each so that different areas can be targeted at the same time.
For targeted pain relief, reducing stiffness and fatigue
Height: 2” SPEC 2
Two AAA batteries
How To Set Up:
Open the battery compartment and install the included AAA batteries as shown.
Insert included lead wires into the output slots located at the top of the base unit.
Snap the four included electrode pads on the lead wires.
Remove the protective film from the electrode pads, setting them aside for future use.
Apply the electrode pads to the desired area.
Slide the power button to the on position.
Press the time button to select the duration of the session.
Press the mode button to select one of the five pre-programmed modes.
Use the plus and minus button to adjust the intensity.
When the session is complete, slide the power button to the off position.
Carefully remove the electrode pads, recovering them with the protective film.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.