We are committed to protecting your privacy. Only authorized employees within the Company will have access to information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will aggressively investigate any unauthorized actions taken against company computer systems and data, with the goal of prosecuting and/or filing civil proceedings against those responsible.
We are registered under the Data Protection Act of 1998, and as such, any information concerning the customer and their respective customer records is regarded as confidential, and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Customers have the right to request sight of, and copies of, any and all customer records we keep, on the provision that we are given reasonable notice of such a request. Customers are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue customers with appropriate written information, handouts, or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. E-mails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark in the United States. The brand names and specific services of this Company featured on this web site are trademarked.
We have several different e-mail addresses for different queries. These, and other contact information, can be found on the “Contact Us” link on our website.
Policy for Minors (17 years old or younger)
Any individual 17 years old or younger should not be submitting information through this website without their parent's or guardian's consent.
This website has public pages that allows users to communicate with other users. An example of this would be the reviews. It is important to understand that this information can be viewed by others and could potentially appear in other areas not on this site. An example of this being a search engine. We have no control over who uses of views any information posted on one of our public pages. When writing in these pages make sure to use discretion and not post anything you would not want others to see. The use of these public pages are also subject to the other Terms and Conditions listed for this site.
Vive Health LLC is authorized sellers on Amazon, we are required to collect certain PII (Personally identifiable information) from our customers to be able to deliver products and provide services / customer support after delivery.
How we retrieve data from Amazon
During programmatic communication with Amazon we are using the Amazon official API. Our connector was developed in compliance with below official policies:
Acceptable Use Policy
Data Protection Policy
Information we collect
We retrieve Customer Address from Amazon account via API including:
- Email ID
- Phone Number
- Billing & Shipping Address
We store logs of all requests to Amazon API for 90 days for troubleshooting and to comply with the Data Protection Policy of Amazon. But we do not store content of responses that contain PII.
How we store and backup data
PII is temporarily stored on a secured server inside a database accessible only for Shipping applications. Connection to the database is protected by IP-address and by strong password.
Data is stored in a single database and never copied or transferred to any other devices of our employees or other third-parties.
Database backups are stored on Amazon S3 storage. It’s data protection policies are here. Backups are saved for the last 7 days and than deleted
Who has access to PII
Our Customer Service Agents have access to this data in order to be able to help customers with their inquiries before shipping or for 30 days after shipping.
How we use PII
We are using it for:
Customer Service before delivery and for 30 days after delivery
For automatic generation of Shipping Labels for FedEx, USPS, UPS for delivery to the customer place
How we cleanup data
30 days after delivery of the products we fully cleanup PII Customer data from our database. Data is stored for 30 days to be able to organize customer support or returns in case it is required.