ClearWaves Privacy Policy

Privacy Statement

Thank you for choosing Clear Waves. This privacy policy explains how we collect, use, and protect your personal information when you use our website, Clear Waves mobile app, and connected hearing aid products (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

We may update this policy from time to time. Any changes will be posted here and will apply going forward.

1. Our Commitment to Privacy

Clear Waves is dedicated to protecting your privacy and ensuring your data is handled responsibly. Only authorized employees and service providers who require access to your information to perform their job duties will have access to it. We regularly review our systems and security protocols to ensure your data is protected.

2. Information We Collect

We collect the following types of information to provide and improve our Services:

A. Personal Information

Name
Email address
Phone number
Shipping and billing address
Account login information (if applicable)

B. Device and App Data

When using the Clear Waves app or connecting your hearing aid, we may collect:

Hearing aid settings, volume preferences, and firmware version
Device performance data (battery life, connection status, app usage logs)
Mobile device information (operating system, Bluetooth status, device model)

C. Optional Health-Related Data

If you use hearing test features or app-based sound calibration, the app may temporarily process hearing response data to personalize your device. This data is stored securely and can be deleted at any time through your account settings.

D. Automatically Collected Information

Our website and app may collect:

IP address
Browser type and version
Time and date of visit
Pages viewed or features used
Diagnostic crash logs (for app improvement)

3. How We Use Your Information

Your information helps us:

Set up, personalize, and maintain your Clear Waves hearing aid
Provide technical and customer support
Send important product and software updates
Improve device and app performance
Process and fulfill orders
Communicate about warranty, service, and safety updates

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We only share your information when necessary:

With service providers that help us operate the website, app, and shipping logistics
With third-party analytics tools (in anonymized form) to improve performance
When required by law, court order, or government regulation

All partners and vendors handling your data must comply with strict confidentiality and data protection standards.

5. Data Retention and Deletion

We retain your data only for as long as necessary to fulfill the purposes above or to comply with legal obligations.

Account data may be deleted at your request through the app or by contacting our support team.
Hearing test and app preference data can be reset or deleted from within the app settings.
Order data is retained for warranty and service purposes, typically up to 3 years.

6. Data Security

Your data is stored on secure servers and protected through encryption and restricted access. Communication between the Clear Waves app and your hearing aid uses encrypted Bluetooth protocols to prevent unauthorized access.

While we strive for complete security, no system can guarantee 100% protection. We will notify you promptly if any data breach occurs that may affect your personal information.

7. Cookies and Tracking

Our website and app use cookies and analytics tools to enhance user experience and improve functionality. You can control or disable cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for users under 18 years of age. If we learn that a minor has submitted personal information without parental consent, we will promptly delete it.

9. Links to Third-Party Sites

The Clear Waves app and website may contain links to third-party sites or tools (e.g., app store listings, firmware providers). We are not responsible for their content or privacy practices. Please review their privacy policies before providing any personal information.

10. Communication

You may contact us for questions, data requests, or privacy concerns at:
📧 service@vivehealth.com
📍 Vive Health LLC, 8955 Fontana Del Sol Way, Naples, FL 34109

11. Your Rights

Depending on your location, you may have rights to:

Access, correct, or delete your personal data
Request a copy of your data
Withdraw consent for processing

Please contact our support team to exercise these rights.

12. Policy Updates

We may revise this Privacy Policy periodically. Changes will be posted here, and the “Effective Date” will be updated. Continued use of our Services after updates means you accept the revised terms.