Out of the box the remote didn’t work. I’ve managed to put the machine within reach and have been using it after runs and workouts. It has been great for recovery. I feel far less soreness that I used to feel the day after a hard workout. I definitely recommend it even without a working remote.
Hello Tim!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. I will report your remote issue, please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
S.S. (Holmen, US)
Carolina is AWESOME!
Carolina made the tax-exempt order process seamless and really quick. She's a true gem. Thanks!
Hello Shauna! , thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Pamela Snarr (Fairfield, US)
Great customer service
I got my leg compressions but unfortunately they did not fit at the thigh so I contacted customer service and chatted with Carolina online. She was so very helpful and found out they do have large sleeves so I was able to buy them. I am waiting on them now so I can use my machine. She went out of her way to hunt some down and helped me so much!
Hello Pamela! , thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Gerry Stanford (Fort Worth, US)
I'm fairly sure I've had one to many sudden stoppages in my lifetime which are now really talking to me as I close in on my 69th birthday. I've tried the ankle compression but they stop short of giving me the muscle aches and pain I've dealt with for years. I purchased this leg compression system more out of frustration than anything else. Glad I did as I got lucky. This leg system is working and has helped minimize those horrible leg and thigh cramping problems. This is not an overnight remedy but I'll gladly take this blessing one day at a time compared to what I've endured. Great product and while it's working on my legs it is an added pleasure while relaxing my entire body.
Hello Gerry!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Donald Blake (Wilmington, US)
They work great
I've had these for 2 weeks now and they work great. And they're a third of the price of other systems.
Hello Donald!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.