I have been using Vive ice packs for about 1.5 yrs since shoulder surgery in June 2020. Love the packs it is sturdy, chills evenly and stays cold longer that drugstore bought packs. Highly recommend using Vive ice packs!
Hello Diane!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Marlene Derby (Cuba City, US)
Great product and great customer service! Thank you!
Hello Marlene, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Alice- Vive Health CS
Ohio Spine and Injury (Mansfield, US)
Patients love it.....
Hi there, thank you for the 5 star review. We are happy to hear that you love the product as much as we do. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Ann (Los Angeles, US)
I've received my large cold pack. It's large enough for my forehead, knee or shoulder. Very soft to the touch and will be very useful to have on hand.
Glad to hear that our Large Gel Cold Pack really works for you and we appreciate the five star reviews as well. Should you have any further questions, please let us know and we are here to help. Thank you for being a Vive Health customer. Best Regards, Aileen of Vive Health
Melea BALWAN (Los Angeles, US)
Gel Ice Pack
Melea, thank you for the 5 star rating on our Gel Pack. We appreciate having you as a Vive Health Customer! -Rebecca, Vive Health CS-
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.