Yes, for optimal positioning and relief the base should rest on a hard surface.
Will this realign my neck?
The neck and shoulder relaxer promote proper cervical spine alignment by supporting the natural curvature of the spine.
Can I use it on a massage table?
Yes, the neck relaxer could be used on a massage table with minimal padding.
How should I clean it?
First, remove the zippered cover. The cover is machine washable in cold water with like colors. Air dry the cover completely before use. The composite base and foam cushion should be spot cleaned only with a damp cloth and mild detergent as needed.
How do I put the cover back on?
To recover the neck relaxer, first insert the bottom of the base into the cover. Gently stretch the cover over the foam cushion and around the back of the base. Adjust as needed and zip closed.
Will this relieve my headaches?
Headaches are caused by many things. The neck and shoulder relaxer will provide relief from headaches due to slouched posture, muscle tension in the neck and shoulders and other causes.
Can I use it while I sleep?
It is not recommended for sleeping through the night.
Will this work for someone with a larger head?
Yes! The open design allows for comfortable use for any size head.
For supporting the neck to relieve pain and pressure
Removable cover: cotton/spandex blend
Base: PP plastic
Zippered cover is machine washable in cold water with like colors.
Air dry completely before use. Do not machine dry.
Base and foam can be spot cleaned with a damp cloth and mild detergent.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.