Hello David!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Kalliah Baire(Worcester, US)
Everything I wanted it to be! Now I'm back here ordering another one because I ended up giving mine to a family member who needed it more!
Hi Kalliah. Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer. Alexis from Vive Health - CS.
Margaret H(Brooklyn, US)
I put the pad on right away on my sore thigh for a bit and it felt a lot better. I will use it on other parts that are so and injured.
Hello Ms. Hecht! We are really glad that the item fulfilled your needs. Thanks for being Vive! -Val- Vive Health CS
jeremiah nash(Decatur, US)
i love it. it helped a lot with my injured hamstring but i don’t know what to do when the Med level light keeps blinking
Hello Jeremiah, Thank you so much for your great review! We are so happy to hear that the product is working out good for you! Please give us a call at 1-800-487-3808 9:00am - 9:00pm EST and we will be more than happy to assist you. Thank you for being a Vive Health Customer -Veronica S. - Vive Health CS
David Slowk(Pennellville, US)
Very pleased with them,meaning I bought two,1 for the sweety and 1 for me.They are very nice thumbs up from me
Hi David, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Veronica S. - Vive Health CS
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.