Hi there, thank you for the 5 star review. We are happy to hear that you love the product as much as we do. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I've received my large cold pack. It's large enough for my forehead, knee or shoulder. Very soft to the touch and will be very useful to have on hand.
Glad to hear that our Large Gel Cold Pack really works for you and we appreciate the five star reviews as well. Should you have any further questions, please let us know and we are here to help. Thank you for being a Vive Health customer. Best Regards, Aileen of Vive Health
Gel Ice Pack
Melea, thank you for the 5 star rating on our Gel Pack. We appreciate having you as a Vive Health Customer! -Rebecca, Vive Health CS-
Used once and very happy.
Kerry, thanks for the 5 star rating on our product! We are glad to have you as a Vive Health Customer! -Rebecca, Vive Health CS-
Small Gel Pack
We love the size of this gel pack for knees, elbows, wrists, ankles, etc! It remains cold for a good amount of time. I recently had some dental surgery and needed an ice pack, which the dentist provided. I would love it if you could make one in a "mini" size of say, 3-1/2" x 5" for the cheek/jaw area as your material is far superior and more flexible than what the dentist provided. Thanks Vive for this excellent product! Linda Erman, Bloomington, IN
Hi Linda, Thank you for taking the time to leave us a positive feedback. We are pleased to hear that you are very satisfied with Gel Ice Pack. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.