Hi Judy, thank you so much for your great review! We are so happy to hear that the product is working out so good for you. Thank you for being a Vive Health Customer-Rebecca -Vive Health CS
EJ (Beaumont, US)
I immediately tried the product and realized pretty quickly it did what it was suppose to do. My neck felt the relief.
Hi there, Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
michael mac (Buffalo, US)
Nice to find normal
Hello, Bad ankle created bad back and sore neck. Brace showed why my neck was sore. Brace has my neck back in the proper position helping the back issues. Happy customer, Thanks
Hi there, Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Do I have to use this on a hard surface?
Yes, for optimal positioning and relief the base should rest on a hard surface.
Will this realign my neck?
The neck and shoulder relaxer promote proper cervical spine alignment by supporting the natural curvature of the spine.
Can I use it on a massage table?
Yes, the neck relaxer could be used on a massage table with minimal padding.
How should I clean it?
First, remove the zippered cover. The cover is machine washable in cold water with like colors. Air dry the cover completely before use. The composite base and foam cushion should be spot cleaned only with a damp cloth and mild detergent as needed.
How do I put the cover back on?
To recover the neck relaxer, first insert the bottom of the base into the cover. Gently stretch the cover over the foam cushion and around the back of the base. Adjust as needed and zip closed.
Will this relieve my headaches?
Headaches are caused by many things. The neck and shoulder relaxer will provide relief from headaches due to slouched posture, muscle tension in the neck and shoulders and other causes.
Can I use it while I sleep?
It is not recommended for sleeping through the night.
Will this work for someone with a larger head?
Yes! The open design allows for comfortable use for any size head.
For supporting the neck to relieve pain and pressure
Removable cover: cotton/spandex blend
Base: PP plastic
Zippered cover is machine washable in cold water with like colors.
Air dry completely before use. Do not machine dry.
Base and foam can be spot cleaned with a damp cloth and mild detergent.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.