This product seems to be helping with the neck pain I have been experiencing
Hello Amylia, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us should you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Will the Vive CPAP neck pad fit my Resmed mask?
Yes! The CPAP neck pad cover is designed to fit most full-face masks and is trimmable if necessary.
Is the CPAP neck pad machine washable?
Yes, the neck pad is machine washable for easy cleaning.
What is the Vive CPAP neck pad made of?
The Vive CPAP neck pad is made with a soft polyester blend.
Will the neck pad get hot on the back of my neck?
The Vive CPAP neck pad is made with a breathable material that allows heat to dissipate to stay cool and comfortable throughout the night.
Can I use the neck pad on my BiPAP mask?
Yes! The Vive neck pad is designed to work with both CPAP and BiPAP full-face masks.
Does the neck pad feel like fleece?
Yes, the neck pad is made with a fleece polyester blend for exceptional cushioning and comfort.
How long is the neck pad cover?
The Vive CPAP neck pad cover measures 19.75” and is trimmable for a customizable fit on smaller headgear straps.
Will this cushion the cheek straps as well?
Yes! The neck pad cover wraps around the bottom strap of the full-face mask, cushioning the back of the neck and cheeks.
For relieving pressure, irritation and discomfort caused by CPAP and BiPAP headgear straps
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.