I needed the Stand Alone Toilet Rail for an upcoming visit by my mom. The visit was of course in two days and I needed the rail shipped immediately. Fortunately, I had the pleasure of working with Carolina who was able to address my needs and get the rail shipped to my home overnight, ensuring I was prepared for my mom’s visit. Huge thank you Carolina for all of your help!!
Hello Dave, thanks a lot for sharing such a thoughtful review. We are very happy to hear that Carolina was able to assist you with everything you needed and she made the experience with us 100% better. We appreciate having you as a customer. Thanks for choosing Vive Health. -Alice-Vive Health.
Jack Zipper (Albuquerque, US)
Just what we needed
Needed help getting up from the toilet after a knee replacement surgery. The toilet rail was received very quickly after being ordered. It was very easy to put together and did the job very well.
Hello Jack, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well and helping you to live better. Please feel free to contact us should you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Alice- Vive Health
Aubrey Wallace (Evans, US)
Good alternative to permanent hand rails.
Easy to put together and very stable. Perfect for what we needed.
Hello Aubrey, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Alice- Vive Health
Sonja Keohane (Wayne, US)
Easy to put together and it fits very nicely in my small powder room
Hello Sonja!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
teresa sherrill (Edmond, US)
This product was exactly as advertised and provided the ability to rise from toilet with stability. Delivery was rapid and notifications of shipping and tracking were exceptional .
Hello Teresa!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.