When FedEx dropped ship of my order in California. I advised Vice Heath for assistance. I received immediate response and Sale team daily updates. Today our TriRolayer arrived and has join its two other family members. Thank youVive and Sales team.
Hello Tom, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well and our team was able to help you. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Kathleen McCrea (Deer Park, US)
I love my new rollotor. It is so much better than a cane. I can keep up walking with my friends. It relieves the pain in my back.
-Hello Kathleen Thank you so much for your great review! We are so happy to hear that the product is working out so goo for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Judith Domer (Asheville, US)
Perfect size and weight. Just one suggestion. Even though the handles are about an inch higher than the standard 4-wheel roller, I would have loved if the handles could have been heightened another couple of inches.
Hello Judith!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well, thanks for the suggestion too!. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Mark Voskoboynikov (San Francisco, US)
3 Wheel Rollator
I'm very happy to have this Rollator, I use it every day, it really helps to reduce pain in my back when I'm walking. Light weight is very important for me. Thank you very much for this product. The price is not too much because it's really very good thing you can use if you have pain in your back. Mark Voskoboynikov
Hello Mark, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Alice- Vive Health
Carole Bogan (Cincinnati, US)
I gave my opinion on this product some time ago. I am waiting for instructions to return it.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.