THANK YOU FOR MY ORDER THE ITEM I PURCHASE FILLS GREAT FOR MY BACK!
Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
What is included with my purchase?
The Vive replacement alternating pressure mattress pad includes the mattress pad, dual inflation tubes and a patch kit. This set does not include a pressure pump.
Will this replacement pressure pad work with my Vive pressure pump?
Yes! The replacement pressure pad is compatible with the Vive variable air pump and most air pump brands.
Does the replacement alternating mattress pad include a repair kit?
Yes, the replacement includes a repair kit with two patches and necessary adhesive.
Does the replacement mattress pad include an air pump?
No, the replacement mattress pad is designed to be a replacement for worn or damaged mattress pads and does not include a variable air pump. The Alternating pressure mattress pad
Is the mattress pad waterproof?
Yes! The alternating pressure mattress pad is completely waterproof.
Will the mattress pad work for someone with severe incontinence?
Yes, the Vive alternating pressure mattress pad is waterproof to use with those experiencing incontinence. To make cleanup easier, the pressure mattress pad can be covered with a Sures waterproof fitted bed sheet or a reusable Vive incontinence pad.
Will the mattress pad work on top of a regular bed, not a hospital bed?
Yes! The alternating pressure pad overlay is designed to work with standard mattresses or hospital beds of any size.
What size bed will the Vive replacement pressure mattress pad fit?
The replacement pressure pad can be used on any size mattress, but at 36 inches wide, it will cover the equivalent space of a twin size mattress.
What is the weight limit for the mattress pad?
The Vive mattress pad safely supports up to 300lbs.
What material is the mattress pad made of?
The Vive alternating mattress pad is made of a durable vinyl material.
How thick is the mattress pad when it is inflated?
The mattress pad measures 3” thick when fully inflated.
Can the pressure mattress pad be covered with a fitted sheet?
Yes, a fitted sheet can be placed over the pressure mattress pad.
Does the alternating pressure mattress pad help to avoid/reduce bedsores?
Yes, the alternating pressure mattress pad is used in the prevention of bedsores. The mattress will relieve pressure from vulnerable areas so that sores do not develop. We do still recommend traditional further inspection of turning the patient and observing high-risk areas regularly, and to not solely rely on the mattress pad.
How do I clean my alternating pressure mattress pad?
To clean your mattress pad, make sure to disconnect from the electrical outlet. Use a damp cloth with a mild detergent, then dry with a soft, lint-free cloth. The mattress pad can also be wiped down with alcohol or disinfectant wipes.
Do the mattress cells inflate all at once?
No, there are two main air chambers in the pad that alternate inflation every six minutes, causing the patient’s weight to shift
Is there any latex in the mattress pad?
No, the vinyl mattress pad is completely latex-free.
Does the mattress pad work on a Memory Foam mattress?
Yes! The Vive pressure pad can be used on standard mattresses, memory foam mattresses and hospital bed mattresses.
Is the alternating pressure mattress pad an alternative for a mattress?
No, this pad is designed to fit on top of a mattress. It should not replace a mattress.
How long is the inflation air hose?
The flexible, inflation hose is approximately 5 feet in length.
Does the mattress pad have to be inflated before using?
Yes, it is necessary to fully inflate the mattress pad before use.
Is the mattress pad hard or soft?
The alternating pressure mattress pad provides variable support based on your preferences, from very firm to soft when connected to an air pump such as the Vive variable air pump.
Does the alternating pressure mattress pad come in a Queen or King size?
No, the pressure mattress pad is only available in the twin bed size, but can be used on a queen or king-sized bed for individual support.
For replacing a worn or damaged alternating pressure mattress pad
Alternating pressure pad: 78” x 36” x 3”
Dual inflation tubes: 59.84”
Connector outer diameter: 9mm
Connector inner diameter: 5mm
For best results, wipe down with a damp cloth coated with a detergent product solution or disinfectant
Do not use corrosive cleaning products such as industrial degreasers or acetic solvents
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.