Hi Nancy, thank you for the wonderful review on our product. We appreciate you being a Vive Health Customer! ~Rebecca, Vive Health CS~
What is the ice pack made of?
The ice pack is constructed with latex-free vinyl and filled with a safe, non-toxic silica gel.
Is the gel pack sewn into the cover?
Yes, the gel is inserted completely into the vinyl cover. It is not removable.
Is the ice pack safe for kids to use?
Yes, the ice pack is completely non-toxic and safe for everyone.
How do I use the ice pack?
Place the ice pack flat in the freezer for at least 2 hours. Remove the gel pack from the freezer. Placing a towel between your skin and the ice pack, apply the gel pack to the affected area for up to 30 minutes.
How long does the ice pack last once frozen?
The gel ice pack will stay frozen for about 30 minutes.
Can I keep the ice pack in a cooler once frozen?
Yes. The gel pack may stay frozen for longer than 30 minutes if the cooler is well-insulated.
How long does it take to freeze the ice pack?
It will take a minimum of two hours in a standard freezer to reach the optimal temperature for cold therapy.
Will the ice pack help with swelling?
Yes, the ice pack provides 30 minutes of cold therapy for relief from swelling from injury or surgery.
Will the ice pack help with pain relief?
Yes, the ice pack provides 30 minutes of cold therapy for relief from pain caused by arthritis, injuries, surgery, sprains and strains.
Can I use the ice pack on my back?
Yes, the flexible ice pack is versatile and large enough to treat most areas of your body including your back, shoulders, neck, legs, arms and head.
Can I use the ice pack on my wrists?
Yes, the standard ice pack is versatile enough and sized to treat most areas of your body including your wrists, ankles, calves and head.
Are the edges of the ice pack sharp?
No, the outer vinyl cover is very soft including the edges.
Is the ice pack thin enough to lay on?
Yes, the ice pack is very thin for comforting relief when lying down.
What sizes does the ice pack come in?
There are two sizes: Large (10” x ”6) and X-Large (14” x 11”).
How heavy is this ice pack?
The gel pack weighs approximately one pound.
Will the ice pack irritate my sensitive skin?
No, the soft vinyl exterior is latex-free and non-toxic. It is recommended that a thin towel or layer of clothing rest between your skin and the gel pack.
Is the ice pack stiff when frozen?
No, the silica gel remains pliable when frozen to easily contour to the affected area.
Can I use this pack for heat therapy?
Yes, just microwave for 15-20 seconds at a time until the pack is warm. Use as you would a heating pad. WARNING: Do not exceed 150 degrees.
Provides up to 30 minutes of cold therapy for relief from muscle aches, swelling and pain caused by arthritis, injury or surgery
Standard: 10” x 5”
Latex-free vinyl cover
Non-toxic silica gel
Instructions for Use:
Place the ice pack flat in the freezer for at least 2 hours
Remove from the freezer
Place a towel between your skin and the ice pack
Apply to the area to be treated
WARNING: Treatment time should not exceed 30 minutes
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.