Will the smart marble scale weigh me accurately if it is placed on a carpeted floor?
No, it is recommended that the Vive Precision scale should be used on a hard, flat surface only for accurate readings.
Can I connect the marble scale to my smartphone?
Yes! The marble digital scale conveniently pairs with iOS and Android devices via the Vive Precision app for easily viewing and tracking your weight.
Will my weight stay on the screen after I step off the bathroom scale?
The marble scale will display the measured weight only for a few seconds after stepping off the scale. The results can then be viewed at any time on the Vive Precision app if connected.
Can I store the Vive Precision marble scale upright?
Yes, the Vive Precision marble scale can be stored in an upright position, however, it may need to be reinitialized before using again. To do this, step in the center of the scale, step off and allow to turn off, approximately 10 seconds before stepping on to measure your weight.
Does the smart marble digital scale store my measurements?
The Vive Precision marble scale will only display the current weight until you step off of the scale, however, previous measurements can be viewed when using a connected device and the Vive Precision app.
How do I change the unit of measure on the marble scale?
To change the unit of measure, locate the UNIT button on the inside of the battery compartment. Press the button once for stone and twice for kilograms. Press the button a third time to return to pounds.
What is Step-On Activation?
Step-On activation means as soon as you step on the scale, the high-precision scale will begin measuring your weight. There is no need to tap to wake up the scale or step on and off again before reading your weight.
How do I get the most accurate measurement?
To ensure the most accurate measurement, please place the scale on a hard flat surface. Start your measurement at least 2 hours after waking up or eating. Avoid measuring immediately after exercising, bathing, dining, and drinking; or after using a sauna or jacuzzi. It is important to weigh yourself consistently during the same time of the day; using the same scale and in the same location.
How do I maintain and clean my scale?
To clean your Vive Precision smart marble scale, use a soft, lint-free cloth with alcohol or glass cleaner. Do not submerge or immerse your scale in water. To avoid discoloring, damaging, or malfunctioning the scale do not use harmful chemicals or abrasive materials to clean the scale.
What type of batteries do I need for the digital scale?
The Vive Precision digital scale requires three AAA batteries. The first set is included with your purchase.
What are the dimensions of the scale?
The scale measures 11.81” by 11.81” and is 0.87” thick.
Can I use the digital marble scale if I have a pacemaker?
The Vive Precision marble scale is not safe for people with implanted medical devices such as pacemakers, metal plates, screws or contraceptive appliances.
For obtaining accurate body weight measurements for personal reference only.
11.81” by 11.81” by 0.87”
Three AAA Batteries
Unit of measurements:
Digital LCD screen
Care and cleaning:
Carefully clean the marble scale using a soft cloth dampened with alcohol or glass cleaner.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.