In this day and age it is astounding to receive the customer service that occurred with Vive. I had an issue with a product,contacted VIVE customer service and was amazed to get an email response within an hour of initiating it. Frenciz in customer service made all that happen. Top rated customer service from a top rated product company. Issue resolved.
Glad we were able to solve your issue, hope you have a nice day! -Carolina- Vive Health CS
Good service. Love the cane!
Hello Elizabeth, Thank you so much for your great review! We are so happy to hear that the cane is working out so good for you! Thank you for being a Vive Health Customer! -Veronica S.- Vive Health CS
My Black Folding Cane
I love my cane. It is light, sturdy and very convenient. It is also easy to carry around & good price.
Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
The walking cane
The cane is strong and sturdy. Mine is purple love it.
Thank you for the 5 star review. Feel free to reach out us with any questions or concerns. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I hate that I have to use a cane...but these canes were so nice! I bought two!! A black one with butterflies and a teal one! They are sturdy and beautiful...just what I needed. Great price and the best delivery I've ever had. Thanks Vive Health😍
Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.