Great customer service. Lightweight and sturdy. Love it. Should have some sort of strap to secure when folded.
Hi Lillian, thank you for taking the time to share your feedback. We are happy to hear that the product is working out so well for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
It does the job. Like the height adjustment.
Thank you for the positive review and valuable feedback. Have a great weekend!
~Autumn, Vive Health Direct CS~
Pleased with this cane
My first cane. I wanted a lightweight folding cane as I only need it occasionally. This is easy to stow in my daypack. Sturdy, light, comfortable, easy to extend/fold up. I like the strap when I need to free up my hand. Initial delivery was misdirected to wrong address by shipper. Vive promptly sent off another to me. Only thing I would change is the little plastic clip that holds the folded cane together, a little clumsy to push on.
Hi Kevin, Thank you for the positive review! I'm happy that you are very satisfied with the Vive Folding Cane. Regarding the storage strap, we really appreciate your feedback. This helps us to come up with better material, design and ideas to improve the quality of the product. For any questions and concerns please feel free to contact us anytime :) -Warm regards, Gre_Vive Health
A great choice for a cane. Strong, easy to adjust and folds up nicely if needed to put in suitcase One suggestion for manufacturer include a strap to secure the folded parts together. Recommend this cane, good product at excellent price.
We are so happy about the excellent feedback with our Folding Cane and we appreciate the five star ratings as well. Should you have any further questions, please let us know. Thank you for being a Vive Health customer. Kind Regards, Aileen- Vive Health.
First cane was less sturdy than others Ive had from Vive, but they replaced it quickly!
These people really stand by their products- i didn't even know there was a warranty like there is, so when I reached out to see what could be done when the handle's cushion started peeling, I expected either 'nothing, sorry' or a coupon for some percent off a new cane, but no. They replaced the whole cane, no questions asked, and very quickly. Honestly, this was some of the best customer service I've had in a long time. Jaydee and Gre were super helpful!
Hi Tev, we are so pleased to hear that our Customer Service Reps were able to assist you in the matter. I hope the new cane works out great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
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Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
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Vive Health Brand Products
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After 60 days policy is valid for returns, refunds and exchanges due to product issues only.