Hi there We're so happy to know that the product works great for you. Thank you for taking the time to write your review and being a Vive Health Customer. ~Rebecca, Vive Health CS~
Ankle ice pack & replacement paks
Nice quality, pleased not so bulky fits comfortably.
Hi Brenda, We're so happy to know that the product works great for you. Thank you for taking the time to write your review and being a Vive Health Customer. ~Rebecca, Vive Health CS~
Life saver product. Sprained ankle right before ski season, ordered this wrap system, as good as it gets for ease and getting the ice where you need. Super comfy too.
Hello Christine, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Always having cold therapy ready
Having an extra set of gel packs is almost a must when recovering from total knee replacement. You can control the swelling much better when you need that extra icing time.
Hi there, Thank you for the 5 star review. We are happy to hear that the product is working out so well for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Perfect fit after total knee replacement.
Third gel pocket was very helpful to ice the side of my knee. I must say the Velcro tabs had a mind of their own and were strong as xxxx. I found that I had to fold the gel packs in half to get them in the pocket easily. after getting more acquainted with using it on my knee I found that I could easily set it up quickly and have it in place in no time. Also, it wouldn’t slip down if I stood up. I’d like to mention that I had a minor issue and contacted customer support for guidance. My problem was immediately resolved and I was pleased with their quick response. Thanks!
Hi there, Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Can I purchase a set of replacement packs to be sure I have a set ready all the time?
Yes! The replacement ice wrap packs are ideal for rotating out with the original set to ensure a set is always ready for use.
Are the Arctic Flex replacement packs latex-free?
Yes! The Arctic Flex replacement ice wrap packs are constructed with a latex-free composite material and filled with a nontoxic, clay gel.
Can I heat the ice wrap packs in the microwave?
Yes, the ice wrap packs can be heated in the microwave. After an initial 15 seconds, each pack can be heated in 10-second intervals until the desired temperature is reached. It is important to observe the gel packs while heating, stopping the microwave immediately if the gel packs begin to expand.
What are the dimensions of the replacement knee cold packs?
The Arctic Flex replacement knee ice wrap packs measures 9.5” by 4.25”.
What are the dimensions of the replacement ankle packs?
The Arctic Flex replacement ankle ice wrap top pack measures 10.5” by 4.5”. The side packs measure 7” by 6.5”.
What are the dimensions of the replacement shoulder pack?
The Arctic Flex replacement shoulder ice wrap pack measures 9.5” by 9” by 6.5”
Do the ice wraps stay soft when they are frozen?
Yes, filled with a unique clay gel, the ice wrap packs remain flexible when frozen to conform to the knee or ankle for targeted relief.
How many replacement packs are there in a package?
Both the knee and ankle sets include three replacement packs. The shoulder replacement pack is a single cold pack.
Is the gel non toxic?
Yes! The Arctic Flex replacement packs are filled with a nontoxic, clay gel.
For use with the Vive Ice Wraps
Knee wrap: 9.5” by 4.25”
Ankle wrap side packs:7” by 6.5”
Ankle wrap top pack: 10.5” by 4.5”
Shoulder pack: 9.5” by 9” by 6.5”
Latex-free composite material
How to Use for Cold Therapy:
Place each ice wrap pack flat in the freezer for a minimum of two hours
Remove from the freezer and secure in the interior pockets of the wrap
Apply to the area to be treated
WARNING: Treatment time should not exceed 20 minutes
How to Use for Heat Therapy:
Place each pack in the microwave on a paper towel or paper plate
Heat on full power for 15 seconds
Remove the gel pack carefully from microwave and knead to distribute heat evenly
Check for the desired temperature
To reheat, place the gel pack back in microwave for 10-second intervals until the desired temperature is reached
Place the heated gel pack in the interior mesh pockets
IMPORTANT: While heating, watch the gel pack carefully. If it starts to expand, stop heating immediately
Wipe the cold packs down with a damp cloth as needed
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.