Carolina was very helpful answering a question I had regarding an order I placed earlier today. Thanks again Carolina !
Hi Dennis! Thank you for your glowing feedback and rating. We are thrilled to know that Carolina assisted you in the best way possible. Thanks for choosing Vive Health! -Angie- Vive Health.
Robert Button (Mesa, US)
just as advertised
-Thank you very much for this glowing feedback!! We are happy to have you as a customer :) -Carolina- Vive Health CS
Constance L Carlberg (Newport, US)
Pads are larger than I thought but so far I really like them Was using older ones from a family member but they are getting thin So glad you came along!!
Hi there, thank you so much for your great review! We are so happy to hear that the product is working out so good for you. Thank you for being a Vive Health Customer-Rebecca -Vive Health CS
Tiffany Cephus (Dayton, US)
Absolutely perfect... We've tried 2 other brands with minimal satisfaction... These are GREAT the larger size was PERFECT for our needs!
Hi Tiffany, Thank you so much for this great revirew! We are so happy to hear that the product is working out so good for you! Thank you for sharing your experience with us! -Johnny Osorio- Vive Health CS
Linda M Garcia (Seaside, US)
They were just what I was looking for & work well also like the size!
Hello Linda, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer! -Alice- Vive Health CS
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.