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Knee Pillow Xtra-Comfort

List Price: $ 39.99
Price: $ 14.99

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  • Supportive knee cushion
  • Relieves pressure on hips, spine, & lower back
  • Curved hourglass design for optimal support
  • Resilient, high-density foam
  • Machine washable cover
  • 60 Day Guarantee View Details >
    Shipping & Return Policy

    Shipping for Vive Health Products

    Shipping for 3rd Party Items

    Standard ground shipping is Free for all orders over $50 in the continental United States. Orders shipped to Hawaii or Alaska will require additional shipping fees.

    Most standard travel scooters are shipped and delivered within 7-10 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.

    Depending on the model and custom options, delivery times will vary from 5 days to 4 weeks. The freight carrier will call to initiate and arrange a specific delivery time and date.

    Specialty Shipping Options for 3rd Party Items

    Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
    This option provides additional assistance for customers. This is a fantastic option for the elderly or people with limited mobility. Here is a list of the added benefits you receive with white glove delivery.

    This option allows you the opportunity to have the item carried inside your home. Items will be carried inside and placed on the first floor only. Price varies based on the specific product.

    *Some items will require freight delivery. An estimated shipping date will be included on your order confirmation email. If you require further shipping information give us a call at 1-800-487-3808 .

    Return/Exchange Policy for Vive Health Products

    Please contact us to process your return or exchange

    Return/Exchange Policy for 3rd Party Items

    NOTE: All returns MUST have Return Authorization to be credited. Please call 1-800-487-3808 or email us at service@vivehealth.com to request your Return Authorization.

    Return Shipping on 3rd Party Items

    Return freight for shipping is the customer's responsibility unless Vive Health has made a mistake. Once you have requested a Return Authorization, we can help determine the best shipping method for you.

    Please follow all return-shipping instructions that are provided with your Return Authorization number. If an item is returned to the wrong address, Vive Health reserves the right to charge any additional shipping fees required for shipping the item to the correct location. Missed scheduled pick-ups with the delivery carrier may result in $10 fee per incident.

    Cancellations for Vive Health Products

    Cancellations for 3rd Party Items

    Credits

    Once your return is verified, Vive Health will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.

    NOTE: If your item was defective or damaged during shipping, please call us immediately at 1-800-487-3808 & we will arrange for the item to be replaced or repaired.

    Shipping Details

    Mobility Scooters

    All orders receive free ground shipping in the continental United States. Mobility scooters shipped to Hawaii or Alaska will require additional shipping fees.

    Most standard travel scooters are shipped and delivered within 5-7 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.

    Guarantee Policy

    We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk.  If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange.  Each product page will specify which the length of the product's guarantee.  

    Only products purchased through ViveHealth.com are automatically registered in our guarantee program.  Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.

    Vive Guarantee

    60 Days

    Vive Guarantee

    One Year 

    Vive Guarantee

    Two Year 

    Vive Guarantee

    Lifetime

    Details:

    Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:

    Counterfeit or replicas items are not covered by Vive Health's Guarantee policy

    Products purchased used or through re-sale are not covered. 

    Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product.

    After 60 days policy is valid for returns, refunds and exchanges due to product issues only.

    Lifetime Limited Warranty:

    For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

    Structural Frame Components which includes:

    Two-Year Limited Warranty:

    For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:

    Also, electronic assemblies including:

    Six-Month Limited Warranty:

    The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.

    Reconditioned Units Warranty:

    All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.

    Warranty Exclusions:

    This warranty does not extend to those items which may require replacement due to normal wear and tear.

    Exclusions also include components with damage or failure caused by:

    NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.

    NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.

    Pride Mobility Warranty Information