I have used the walker for 2 weeks and find it's great for around the house. However the severe creaking that was present from day 1, was solved by placing 3 in 1 oil onto the 4 joints where the plastic is over the metal tubes. Make sure it runs down inside the joint. Scooters with fatter tires (bicycle type) would be better on rough surfaces and cracks, with less jarring and better control. A fleece cover for the seat will be more comfortable.
We appreciate the positive ratings and thank you for the honest feedback as well with regard to our Knee Walker. Should you have any further questions, please let us know and we are happy to help. Thanks for being a Vive Health customer. Best Regards, Aileen of VIve Health CS.
Fantastic customer service
Ordered the knee walker, and received it quickly. However I realized after I received it that it most likely wouldn't fill my needs, as I have a situation that involves nerve damage to my lower leg, with some weakness in my knee as well. I contacted Customer Service, and communicate with Aileen Ferrer, who worked in a very professional and quick manner. My situation was resolved the same day, very much to my satisfaction. Highly recommend!
We really appreciate you taking time in leaving us a positive review. Should you have any further questions, please let us know.
Thanks for being a Vive Health customer.
I am so glad I bought this knee walker. It has helped me to be more mobile. Thanks so much.
Thanks for the 5 star review Peggy! We are pleased to hear that the knee walker is helping you out. We hope we can help you out with products in the future.-- Vive Health CS.
Hands down best thing money could buy!!! This knee roller is the best alternative to crutches.
Wow! Thanks for the 5-star review Nakita! Enjoy your new knee walker =) Regards, Gre -Vive Health
Thank you choosing us and for the great feedback as well with regards to our Knee Walker product. Hoping that you will enjoy features of it when you are doing your daily activities. Thank you for being a Vive Health customer. Best Regards,Aileen-Vive Health.
Yes, the removable bag comes free with your purchase.
Why is the knee scooter causing my knee pain?
When using for extended periods try our knee pad cover for add extra padding and comfort.
Should I buy or rent a knee walker?
Check out our guide here to get a financial breakdown and the pros and cons of buying vs renting.
Is this an all terrain knee walker?
Yes, the 8 inch wheels provide a smooth ride on indoor and outdoor surfaces.
Do you offer any knee walker accessories?
Yes, every walker comes with a carry bag. Consider our pad cover if you need extra padding.
How comfortable is the knee pad?
The foam knee cushion is ergonomically designed to contour to the leg. It allows weight to be evenly distributed across the knee platform and supplies better air circulation for a comfortable user experience.
How heavy is the knee scooter?
How do I get replacement parts?
Call us at 1-800-487-3808 or by email. We would be happy to provide you any parts you need.
How do I assembly my Knee Walker?
The knee platform can be adjusted between 19"-23.5"
The steering handle is also adjustable in 1" increments ranging from 33.5" to 41.5"
Four 8-inch polyurethane wheels provide an exceptionally stable base for easy maneuverability both indoors and outdoors.
Two fold points and the removable platform allows the scooter to be easily transported.
Weight limit 300 LBS
Minimal assembly required
All tools required for assembly included
For more detail reference our manual
Center injured leg on the knee pad, covering the entire length of the padding
Standing as straight as possible, propel yourself forward using uninjured leg
Engage the security lock before attempting to transfer from the knee walker
Walker is equipped with a dual wheel braking system.
To adjust the brakes, turn cable adjuster located on the hand brake.
Adjusting Pad Height:
Loosen locking lever under the knee pad
Remove locking pin
Adjust knee pad to desired height and replace locking pin to secure it in place
Adjusting Handle Height:
Loosen adjustment screw on the handle by turning it counterclockwise until it can be removed
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6 pm EST will typically ship out the same business day
Shipping for 3rd Party Items
Standard ground shipping is Free for all orders over $50 in the continental United States. Orders shipped to Hawaii or Alaska will require additional shipping fees.
Most standard travel scooters are shipped and delivered within 7-10 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Depending on the model and custom options, delivery times will vary from 5 days to 4 weeks. The freight carrier will call to initiate and arrange a specific delivery time and date.
Specialty Shipping Options for 3rd Party Items
Second Day/Overnight Shipping
Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
White Glove Delivery
This option provides additional assistance for customers. This is a fantastic option for the elderly or people with limited mobility. Here is a list of the added benefits you receive with white glove delivery.
The item will be shipped to a local agent in your area.
The agent will inspect the product to make sure it is in proper working condition.
The agent will then contact you to schedule a delivery time.
Upon Delivery the agent will assemble the device and answer any questions you might have about proper use, care and storage.
Before leaving the agent will clean up the packaging and remove it from your home.
The cost of white glove delivery will vary based on the specific product being ordered. It will be listed on the product page when you check out.
This option allows you the opportunity to have the item carried inside your home. Items will be carried inside and placed on the first floor only. Price varies based on the specific product.
*Some items will require freight delivery. An estimated shipping date will be included on your order confirmation email. If you require further shipping information give us a call at1-800-487-3808.
Return/Exchange Policy for Vive Health Products
All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Pleasecontact us to process your return or exchange
Return/Exchange Policy for 3rd Party Items
The majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Health products, 3rd party items must be returned at the customer's expense. If an item is returned to the wrong address, Vive Health reserves the right to charge for any additional shipping fees incurred. If a scheduled pickup with a delivery carrier is missed, Vive Health may charge a $10 fee per missed scheduled pickup.
Items eligible for return:
Must be in new condition free of scratches, cracks, dirty or marked tires, or any indication of usage.
Must be returned in original packaging (new packaging can be purchased by calling customer service)
NOTE: All returns MUST have Return Authorization to be credited. Please call 1-800-487-3808 or email us at firstname.lastname@example.org to request your Return Authorization.
Return Shipping on 3rd Party Items
Return freight for shipping is the customer's responsibility unless Vive Health has made a mistake. Once you have requested a Return Authorization, we can help determine the best shipping method for you.
Please follow all return-shipping instructions that are provided with your Return Authorization number. If an item is returned to the wrong address, Vive Health reserves the right to charge any additional shipping fees required for shipping the item to the correct location. Missed scheduled pick-ups with the delivery carrier may result in $10 fee per incident.
Cancellations for Vive Health Products
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, pleasecontact our customer support ASAP.
If an order has been processed, you will have to proceed with the return as outlined above.
Cancellations for 3rd Party Items
Canceled orders- If the order has been shipped, it is subject to standard return policies. You must receive the item, then ship it back unused and undamaged.
Once your return is verified, Vive Health will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.
NOTE: If your item was defective or damaged during shipping, please call us immediately at1-800-487-3808 & we will arrange for the item to be replaced or repaired.
Ships Free Within 24 - 48 Hours
Delivered in 5-7 Business Days
All orders receive free ground shipping in the continental United States. Mobility scooters shipped to Hawaii or Alaska will require additional shipping fees.
Most standard travel scooters are shipped and delivered within 5-7 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Pride Mobility Products
Lifetime Limited Warranty:
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components which includes:
Two-Year Limited Warranty:
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Motor Brake (electronic function ONLY)
Also, electronic assemblies including:
Any Other Electrical Subassembly
Six-Month Limited Warranty:
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Reconditioned Units Warranty:
All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Upholstery and Seating
Tires and Tubes
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.