I absolutely love this magnifying glass! The light is very bright without being a distraction. The magnification is without distortion. Lightweight and easy to hold.
Hi Loiselle, Thank you for sharing with us your wonderful experience with the LED Magnifying Glass. Reading success stories like yours make us very happy! Should you have any concern about the grabber or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! - Warm regards, Gre_ Vive Health
Does the LED magnifying glass come with a case or pouch?
Yes, the LED magnifying glass includes a cloth storage bag.
Does the LED magnifying glass come with a lens cleaning cloth?
Yes, the LED magnifying glass includes a lens cleaning cloth.
Does the LED magnifying glass come with batteries?
Yes, the LED magnifying glass includes three AAA batteries.
What is the best way to clean the lenses of my LED magnifying glass?
The lenses should be gently wiped down with the included lens cleaning cloth.
What is the best way to clean the handles of my LED magnifying glass?
The handles should be cleaned with a damp cloth and dried immediately.
Are the LED magnifying glass lenses glass or plastic?
The distortion-free lenses are made with an optical acrylic that is both lightweight and durable while providing sharp, clear images.
What are the dimensions of the LED magnifying glass?
The LED magnifying glass is 4"L x 1.5” W x 8.25” H
What are the dimensions of the LED magnifying glass lenses?
The 5x lens is 90mm and the 10x lens is 50mm.
How do I replace the lenses in the LED magnifying glass?
First press the two tabs located at the base of the handle. Remove the lens. Insert the new lens into the slot and press down until it clicks in place. For more details, see the video below:
How do I replace the batteries in the LED magnifying glass?
Push the lever on the bottom of the magnifying glass to remove the cover. Insert three AAA batteries. Replace the cover. For more details, see the video below:
Will the LED magnifying glass help people with macular degeneration?
Yes, the strong lenses will help anyone with poor vision see better including patients who suffer from macular degeneration.
For producing enlarged images of text or an object
10x lens: 50 mm
5x lens: 90 mm
Black with grey grip handle
Care and cleaning:
Lenses should be gently wiped down with the included lens cleaning cloth
Clean the handle with a damp cloth and dry immediately
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally.
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6pm EST will typically ship out same business day
Shipping for Oversized Items
Standard ground shipping is Free for all orders over $50 in the continental united states. Orders shipped to Hawaii or alaska will require additional shipping fees.
Most travel standard scooters are shipped and delivered within 3-5 business days via ups or fedex. Larger, medium to full sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any Customization options and upgrades may take 1-3 weeks to leave the warehouse.
Depending on model and custom options, delivery can take anywhere from 5 days to 4 weeks. Freight carrier will call to initiate and arrange for specific delivery time and date.
Specialty Shipping Options for Oversized Items
Second Day/Overnight Shipping
Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
White Glove Delivery
This option provides additional assistance customers. This is fantastic for the elderly or people with limited mobility. Here is a list of the added benefits you get with white glove delivery.
The item will be shipped to a local agent in your area.
The agent will inspect the product to make sure it is in proper working condition.
The agent will then contact you to schedule a delivery time.
Upon Delivery the agent will assemble the device answer and questions you might have about use.
Before leaving the agent will clean up the packaging and remove it from your home.
The cost of white glove delivery varys, it will be listed on the product page when you check out.
This option allows you the opportunity to get the item carried inside your home. This only applies to homes on the first floor they will not carry the items up stairs. Price varies based on the specific product.
*Some items will require freight delivery. When you are emailed with your order confirmation we will provide you with an estimated shipping date. If you require further shipping information give us a call at 1-800-487-3808.
Return/Exchange Policy for Vive Brand Products
All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Pleasecontact us to process your return or exchange
Return/Exchange Policy for Oversized Items
The Majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Products They must be returned at the customers expense. If an item is returned to the wrong address Vive Health reserves the right to charge for any additional shipping fees. If a scheduled pickup with a delivery carrier is missed Vive Health may charge a $10 fee per missed scheduled pickup.
All Custom made items are non-returnable this will be made clear for you During the checkout process.
Certain products require a 15% restocking fee. They are included below:
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP
If order has been processed you will have to proceed with return as outlined above.
Cancellations for Oversized Items
Canceled orders- If the order has been shipped it is subject to standard return policies. You must receive the item then ship it back unused and undamaged.
Credits- Once your return is verified, Vive Health will issue credit to to card used for the purchase. It can take up to 4 weeks for your card to be credited. If you paid by check or money order, we will issue a check within 30 days.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.