I think this is a great product it works very well on the neck and shoulders.
Mary, thank you for the wonderful feedback on our product. We are happy to hear that it is working out so great for your needs. Thank you for being a Vive Health Customer! -Rebecca, Vive Health CS-
Hi B Einhorn,, Thank you for the five star rating! For any questions about the Neck Cold Pack or any of our product, please feel free to contact us anytime :) -Warm regards, Gre_Vive Health
I don’t really have problems with my neck and shoulder but I bought this for my lower back. I really like it because it is large enough to go across my lower back.
Hi Marilyn, we are happy to hear that our Neck Cold Pack is working out so well for your needs. We appreciate you being a Vive Health Customer! -Rebecca, Vive Health CS-
Nice & cold
I think it could be 2 inches longer
Hi Jean, Thank you for taking time in leaving us your feedback. We will take this as a suggestion and hopefully we can produce Neck Ice Pack that is 2 inches longer in the future. Should you have any questions about the ice pack or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Comfortable and cold!
This neck ice pack is so comfortable for the neck. It gets incredibly cold, so wrap it in a towel when you use it. Also good for lower back or wrapped around the feet or knees.
Hi Chloe! Thank you for your positive review! We are happy that our product reached your expectations and is able to make your daily living easier. We always love to read about these success stories from our customers, about the products we sell. If you have any questions about the Neck Ice Pack or any of the other products we sell, please do not hesitate to contact us. - Regards, Gre_Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.