Hi Machille, Thank you for giving us a positive rating! I'm glad that your happy with the product. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Sharon_Vive Health
Perfect, well almost
Quality, the tanks are secure, and the only improvement would be a belly strap.
Hi Doug, Thank you for giving us a positive rating! I'm glad that you. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Sharon_Vive Health
How do I know what tank size I have?
To find your tank size, measure the diameter and height of your tank. Tanks measuring up to 5.7” in height and 2.5” diameter are M2 tanks. A or M4 tanks measure 8.7” in height and up to 3.21” diameter. ML6 tanks measure 7.8” in height and up to 4.38” diameter. M9 tanks measure 10.9” in height and 4.38” diameter. B tanks or M6 tanks measure 11.8” in height and 3.21” diameter. M7 tanks measure 9.18” in height and 4.38” diameter. C tanks measure 11” in height and 4.38” diameter.
What are the dimensions of the holder bag?
The tank holder bag measures 15” in height, 9” in length and 6” in width.
Does the holder bag have a pocket for a wallet, phone or keys?
Yes! The Vive holder bag features a zippered exterior pocket that safely holds small items such as a wallet, phone and keys.
Can I carry two cylinders in this bag?
The holder bag is designed to carry a single cylinder.
Are the shoulder straps adjustable?
Yes, the shoulder straps easily adjust to comfortably fit most adults.
How do I stabilize the tank inside the bag?
To stabilize the tank inside the holder bag, tighten the exterior cording with the sliding lock to minimize tank movement.
How much does the tank backpack weigh by itself?
The Vive holder bag is lightweight, weighing approximately 11.8 ounces.
Does the backpack have a chest strap to connect the shoulder straps?
Yes! The Vive tank holder bag includes a chest strap for additional stability and support.
Are the hose grommets placed so the hose will not kink when routed from the regulator?
Yes! The Vive holder bag features six grommets for optimal positioning for any tank size to eliminate pinched, kinked tubing.
Is the backpack padded?
Yes, the tank backpack interior is lined with soft velvet material to minimize pressure on the wearers back.
Is the cylinder holder waterproof?
The cylinder bag is water-resistant for safe use during inclement weather.
For conveniently carrying an oxygen tank as a backpack or on a mobility aid
Machine or hand wash in cool water with a mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.