Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Little dab will do ya!!
Does it need to be refrigerated?
No, the gel is shelf-stable at room temperature.
Is the roll-on different than the original Dr. Pat’s in the tub?
No, the Ultra Freeze formula is the same for both the tub and the roll-on.
How does it compare to using an ice pack?
The ultra freeze gel works in a similar manner to an ice pack, slowing blood flow through the area and cooling the skin. The cooling gel typically lasts longer, is less irritating to the skin and provides complete freedom of movement.
Is this good for arthritis?
Yes! The soothing gel is great for arthritis, back pain, shoulder and neck pain, carpal tunnel syndrome, tennis elbow, plantar fasciitis, shin splints and more.
Will this relieve pain in my sprained ankle?
Yes, the cooling gel relieves pain due to sprains, strains and bruising as well as general aches and soreness.
Can I use this on my temples or forehead?
Yes, the gel can be used on your temples or forehead. Be careful to avoid contact with your eyes.
Does the gel have a really strong smell?
The gel does have an initial light menthol smell that quickly dissipates.
What is the percentage of menthol in this gel?
It contains 4% menthol.
Will the Ultra Freeze gel stain clothing?
Dr. Pat’s Ultra Freeze formula was created to be nongreasy and nonstaining for convenient use on areas usually covered by clothing.
Is the cooling gel paraben-free?
Yes, the ultra freeze formula is paraben-free.
Will this gel melt on a hot day if left in my purse?
The Ultra Freeze roll-on is shelf-stable and withstands moderate ambient heat without melting.
For providing pain relief from minor aches and pains
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.