Hi Barbara, Thank you for giving us five star rating! Should you have any concern about the Pedal Exerciser or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
The first pedal exerciser received did not work properly and I was amazed at how quickly the problem was resolved. The company simply shipped a new exerciser and did not require the return of the original one! Amazing! Unheard of! The new one works fine and between myself and my husband we are giving it a good workout. I would definitely recommend this product.
Hi Dorothy, we appreciate you taking the time to leave us such wonderful feedback. We are thrilled to hear that you are a happy customer! Feel free to reach out to us with any questions or concerns. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
GOOD CUSTOMER SERVICE
Hi Joseph, Thank you for the five star rating. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Nice light duty exerciser
This is a convenient machine to keep around the house so you can crank it up to max and bang out a 300-500 calorie workout, just don't expect the resistance levels of a gym exercycle. For physical therapy, with lighter loads, it would be excellent. The only thing I would say is that the screws on the pedals need washers (or the pedals need to be larger) - I put washers on mine and now it works perfectly. As for Vive's customer support, it is excellent. Highly recommended.
We are glad that you appreciate the functionality of our Pedal Exerciser, as well as our customer service. We always aim to improve our products so your feedback is highly valued. Having that said, our email team is available 24/7 so if you have any questions about our pedal exerciser or to anything else we offer, please message us directly at firstname.lastname@example.org. We are always here to help. Thanks for doing business with us. We hope you continue to work with us in the future for all of your home health product needs. Have a great day!
GREAT Customer Service!
The pedal broke on my little desk bike, and they replaced it very quickly because it was still under warranty, but also because they are a GREAT company. Thank you!
We appreciate the 5 star ratings and great feedback as well with regard to our Pedal Exerciser product. Should you have any further questions, please do not hesitate to let us know. Thanks for being a Vive Health customer. Best Regards, Aileen of Vive Health CS.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.