Every once in a while, I get a pad that doesn't adhere well. Not sure what the issue is but replacing it works.
Lynn, thank you for the 4 star rating on our product! You can always try cleaning the pad with a baby wipe and seeing if that will help it stick better. Thanks for being a Vive Health Customer! -Rebecca, Vive Health CS-
What is the lifespan of the electrode pads?
Each replacement pad can be reused 10-12 times when properly stored in the resealable pouch between uses
Are they packaged separately?
The electrode pads are packaged in 13 resealable pouches in sets of four.
Do I need to use gel with the replacement pads?
You do not need to use gel with the replacement pads as each pad is pre-gelled with a conductive hydrogel.
Are they latex-free?
Yes! The replacement electrode pads are latex-free.
What size are the pads?
The electrode pads are 1.97” by 1.97”.
Do they have FDA approval?
Yes, they are FDA approved.
How do I use the replacement pads?
Attach lead wires to electrodes before applying to clean, dry skin. Remove the protective backing from the electrode and set it aside. Apply the electrode to the skin, center first, then smooth down the edges for a secure fit. Attached the lead wires to the device and turn it on, adjusting the settings according to individual needs.
How many electrode pads do I get?
Each package contains a total of 52 replacement tens pads in sets of four pads per resealable pouch for safe, convenient storage.
Can I use a pad that is no longer sticky?
If a pad is no longer sticky, you may gently add one or two drops of water to the adhesive gel rubbing them in lightly to rehydrate the gel. If the pad is still not adhering to the skin, discard the electrode pad and replace it will a new pad.
Replacement electrode pads for TENS, EMS and muscle stimulation devices
1.97” by 1.97”
Non-woven cloth backing
Conductive carbon film (Low impedance)
Conductive hydro gel
Lead wire with 2mm DIN size or snap connector
How To Use:
Read the device user manual thoroughly before use.
Skin must always be clean, dry and free from lotion or powders.
Attach lead wires to electrodes before applying to skin.
Remove the protective backing from the electrode. Save for future use.
Apply the electrode to skin, center first, then smooth down the edges.
Attached the lead wires to the device and turn it on. Adjust the settings according to treatment plan. Do not exceed intensity of .1 Watt/cm2.
When treatment is complete, turn the device off.
Lift the electrode at the edges and peel to remove from skin.
Replace the saved backing on the sticky side of the electrode.
Disconnect the device from the lead wires and electrode.
Store the electrode in the original packaging.
Keep electrodes away from direct sunlight.
If the electrode loses adhesion properties, gently rub one or two drops of water onto the gel surface to reactivate the adhesion. If that does not work, discard the electrode.
Discard the electrode in the original packaging after 20-25 uses.
52 Replacement electrode pads with lead connectors
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6 pm EST will typically ship out the same business day
Shipping for 3rd Party Items
Standard ground shipping is Free for all orders over $50 in the continental United States. Orders shipped to Hawaii or Alaska will require additional shipping fees.
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Depending on the model and custom options, delivery times will vary from 5 days to 4 weeks. The freight carrier will call to initiate and arrange a specific delivery time and date.
Specialty Shipping Options for 3rd Party Items
Second Day/Overnight Shipping
Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
White Glove Delivery
This option provides additional assistance for customers. This is a fantastic option for the elderly or people with limited mobility. Here is a list of the added benefits you receive with white glove delivery.
The item will be shipped to a local agent in your area.
The agent will inspect the product to make sure it is in proper working condition.
The agent will then contact you to schedule a delivery time.
Upon Delivery the agent will assemble the device and answer any questions you might have about proper use, care and storage.
Before leaving the agent will clean up the packaging and remove it from your home.
The cost of white glove delivery will vary based on the specific product being ordered. It will be listed on the product page when you check out.
This option allows you the opportunity to have the item carried inside your home. Items will be carried inside and placed on the first floor only. Price varies based on the specific product.
*Some items will require freight delivery. An estimated shipping date will be included on your order confirmation email. If you require further shipping information give us a call at1-800-487-3808.
Return/Exchange Policy for Vive Health Products
All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Pleasecontact us to process your return or exchange
Return/Exchange Policy for 3rd Party Items
The majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Health products, 3rd party items must be returned at the customer's expense. If an item is returned to the wrong address, Vive Health reserves the right to charge for any additional shipping fees incurred. If a scheduled pickup with a delivery carrier is missed, Vive Health may charge a $10 fee per missed scheduled pickup.
Items eligible for return:
Must be in new condition free of scratches, cracks, dirty or marked tires, or any indication of usage.
Must be returned in original packaging (new packaging can be purchased by calling customer service)
NOTE: All returns MUST have Return Authorization to be credited. Please call 1-800-487-3808 or email us at email@example.com to request your Return Authorization.
Return Shipping on 3rd Party Items
Return freight for shipping is the customer's responsibility unless Vive Health has made a mistake. Once you have requested a Return Authorization, we can help determine the best shipping method for you.
Please follow all return-shipping instructions that are provided with your Return Authorization number. If an item is returned to the wrong address, Vive Health reserves the right to charge any additional shipping fees required for shipping the item to the correct location. Missed scheduled pick-ups with the delivery carrier may result in $10 fee per incident.
Cancellations for Vive Health Products
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, pleasecontact our customer support ASAP.
If an order has been processed, you will have to proceed with the return as outlined above.
Cancellations for 3rd Party Items
Canceled orders- If the order has been shipped, it is subject to standard return policies. You must receive the item, then ship it back unused and undamaged.
Once your return is verified, Vive Health will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer. Purchases made by check or money order will be issued a check within 30 days.
NOTE: If your item was defective or damaged during shipping, please call us immediately at1-800-487-3808 & we will arrange for the item to be replaced or repaired.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.