x Compact Toilet Rail from Vive Health. We have 2 of this product and love them! If you check my file you will see we received one package that was not complete and you graciously send us a second free of charge. However I would like to purchase the missing parts, so I will have a spare unit if we need it. Part information should be on file.
Hi J.A. Tucker, Thank you for taking the time to give us a positive feedback. We are happy to know that you are pleased with the Compact Toilet Rail. We actually don't sell the spare parts but your product has a lifetime guarantee so in any cases in future you might need a replacement parts don't hesitate to contact us.-Warm Regards, Gre_Vive Health
Great customer service
Great product. Easy to install. I had one minor issue with the plastic safety grip on the bar, which went missing after I installed it. Jayden at customer service was so helpful. she responded to my email request immediately and is sending me another one.
Hi Allison! We are glad to be of service to you as our valued customer. Should you have further concerns, please don't hesitate to contact us again. Warm regards, Gre -Vive Health
Compact Toilet Rail
Thank you for your purchase!
And we really appreciate the great feedback with regards to our Compact Toilet Rail product. We are hoping that you will benefit in using it on your daily activities. Thank you for being a Vive Health customer. Best regards, Aileen-Vive Health
What are the dimensions of the compact toilet safety rail?
The compact safety rail is 19.5”Wx16.25”Dx11.5”H.
How much weight will the compact toilet safety rail hold?
The safety rail will support up to 300 pounds.
How much does the compact toilet safety rail weigh?
The shipping weight is 5.3 pounds.
Is there latex in the padding on the handrails?
No, there is no latex in the rubber padding.
Will the compact toilet safety rail fit on an elongated toilet?
Yes, the safety rail will fit on any toilet, including an elongated toilet.
How do I install the compact toilet safety rail?
The compact safety rail is installed by utilizing the existing seat bolts. Assemble the handrails using the included bracket, resters, and locking pins. Remove the seat and lid, center the safety rail on the toilet, put seat and lid back in place. Replace the seat bolts.
How much space is between the handrails?
The handrails can be adjusted between 17 and 20 inches wide for a customized fit.
Can the handrails be lowered?
No, the handrails cannot be lowered.
Is the compact toilet safety rail transportable?
While the safety rail is lightweight, it is not suitable for travel.
Can the toilet seat be lifted for cleaning when the compact safety toilet frame is installed?
Yes, the frame does not interfere with properly cleaning the toilet rim or bowl. Simply shift the rails to clean under the Vive safety rails.
How do I clean the compact toilet safety rail?
The rail is easily cleaned with a wet cloth and any bathroom cleaner.
Is the compact toilet safety rail suitable for long term use?
Yes, the safety rail is made with corrosion-resistant aluminum so it will withstand daily use.
Provides safety and security when sitting down or standing up from the toilet
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally.
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6pm EST will typically ship out same business day
Shipping for Oversized Items
Standard ground shipping is Free for all orders over $50 in the continental united states. Orders shipped to Hawaii or alaska will require additional shipping fees.
Most travel standard scooters are shipped and delivered within 3-5 business days via ups or fedex. Larger, medium to full sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any Customization options and upgrades may take 1-3 weeks to leave the warehouse.
Depending on model and custom options, delivery can take anywhere from 5 days to 4 weeks. Freight carrier will call to initiate and arrange for specific delivery time and date.
Specialty Shipping Options for Oversized Items
Second Day/Overnight Shipping
Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
White Glove Delivery
This option provides additional assistance customers. This is fantastic for the elderly or people with limited mobility. Here is a list of the added benefits you get with white glove delivery.
The item will be shipped to a local agent in your area.
The agent will inspect the product to make sure it is in proper working condition.
The agent will then contact you to schedule a delivery time.
Upon Delivery the agent will assemble the device answer and questions you might have about use.
Before leaving the agent will clean up the packaging and remove it from your home.
The cost of white glove delivery varys, it will be listed on the product page when you check out.
This option allows you the opportunity to get the item carried inside your home. This only applies to homes on the first floor they will not carry the items up stairs. Price varies based on the specific product.
*Some items will require freight delivery. When you are emailed with your order confirmation we will provide you with an estimated shipping date. If you require further shipping information give us a call at 1-800-487-3808.
Return/Exchange Policy for Vive Brand Products
All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Pleasecontact us to process your return or exchange
Return/Exchange Policy for Oversized Items
The Majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Products They must be returned at the customers expense. If an item is returned to the wrong address Vive Health reserves the right to charge for any additional shipping fees. If a scheduled pickup with a delivery carrier is missed Vive Health may charge a $10 fee per missed scheduled pickup.
All Custom made items are non-returnable this will be made clear for you During the checkout process.
Certain products require a 15% restocking fee. They are included below:
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP
If order has been processed you will have to proceed with return as outlined above.
Cancellations for Oversized Items
Canceled orders- If the order has been shipped it is subject to standard return policies. You must receive the item then ship it back unused and undamaged.
Credits- Once your return is verified, Vive Health will issue credit to to card used for the purchase. It can take up to 4 weeks for your card to be credited. If you paid by check or money order, we will issue a check within 30 days.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.