Carolina was a great help! I haven't received my item yet, but the customer service was great
Thank you so much for your feedback. We are so glad to hear about your great experience with our customer service because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Sharon Fergus(Garden Grove, US)
Just received my pedal exerciser. Display not working and pedaling is not smooth. I would like to return it.
Shauna Stokes(Jacksonville, US)
Customer service was good
I purchased a reacher tool which is perfect for someone like myself who needs a little help with picking things up off the floor. This one from Vive was the best I have ever used but unfortunately it broke apart after only a few months of use. I emailed Vive and was contacted by Carolina who quickly sent a replacement that same day. Her help was much appreciated.
Hi Shauna, Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. Alexis from Vive Health - CS.
Laurie Ochsie(Denver, US)
Excellent customer service
After getting a strange error message from my computer last night and being unable to complete my order, I was pleasantly surprised when Carolina reached out to me this morning to help complete the order before I even got to work. She offered a discount and sent my invoice to my email so I could finish it up when I had a break at work. I would say above & beyond customer service! Thank you Carolina!
Hi Laurie, Thank you very much for this glowing feedback!! We are happy to have you as a customer. Have a great day. CS.
Cindy Webster(Apple Valley, US)
I bought this for myself after bilateral knee replacement surgery. It helped me with my rehab and then my best friend had knee replacement surgery and she used it. Now I'm using it to get more exercise in.
Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.