Santiago was very courteous and helpful. I want to share my appreciation to him.
Hello.Thanks a lot for sharing your feedback with us. We are so happy to hear that Santiago was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Carolina- Vive Health
John (Shelbyville, US)
Home Sweet Home!
In these crazy times we all live in these days ( covid 19 ) it is a perfect addition to stay at home and do your workout having peace of mind in both of a quality product and your safety.... Keep up the good work!
Hello John, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Doghaven (Allyn, US)
My wife loves it
Gives a great workout, even for athletic people in great shape. Quiet and smooth, due to the magnetic resistance versus mechanical resistance. Assembly instructions are incorrect, but just look at the picture of the assembled unit and you’ll get it. The readout display is dark and very hard to see. I would recommend that they update to a back lite.
Hi. Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer. Alexis from Vive Health - CS.
Jackie Guerriero (Parsippany, US)
The best thing your money can buy!
This machine is awesome! The price after the discount makes it affordable and worth every penny! Great quality! It eliminates going to therapy 3x's a week @ $20 per visit. I literally use it almost every day, 3x's a day for a minute each time. I have calcification tendinitis in my arm which can be very painful but this little machine elevates the pain. Sometimes I skip a day or 2 and if I feel an ache coming on I just go right to my little machine for a minute of exercise.
Hello Jackie, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
D.M. (Pittsburgh, US)
This bike has been great for my recovery. It’s small and easy to store yet well made and sturdy enough that it doesn’t move. I’m not crazy about the battery insertion socket but overall a great buy if you’re looking for the benefit of a bike but working with a smaller budget.
Thank you so much for your feedback. We are so glad to hear about your great experience with our product. Thanks for being a Vive Health Customer. -Melisa- Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.