It's great because I can use it on legs, arms, or back
Hello Ben, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Thanks for being a Vive Health Customer. -Alice- Vive Health
What is the large gel pack made of?
The ice pack is constructed with latex-free vinyl and filled with a safe, non-toxic silica gel.
Is the gel pack sewn into the cover?
No, the soft fabric cover is removable.
What is the cover made of?
The Arctic Flex cover is made with a polyester-nylon blend and lightly lined with foam.
Is the pack cover machine washable?
Yes! The fabric cover is machine washable in cold water with a mild detergent. Tumble dry low or allow to air dry completely before use.
How long are the cover straps?
The longest strap measures 29”. The extender strap measures 15.75 In length.
Is the gel ice pack safe for kids to use?
Yes, the Arctic Flex multipurpose gel pack is completely non-toxic and safe for children and adults.
How do I use the multipurpose gel pack?
Place the gel ice pack flat in the freezer for at least 2 hours. Remove the gel pack from the freezer. Place the gel pack in the included fabric cover and secure the fastening straps. Apply the gel pack to the affected area for up to 30 minutes.
How long does the ice pack last once frozen?
The gel ice pack will stay frozen for about 30 minutes.
Can I keep the large ice pack in a cooler once frozen?
Yes! The large gel pack may stay frozen for longer than 30 minutes if stored in a well-insulated cooler.
How long does it take to freeze the Arctic Flex ice pack?
It will take a minimum of two hours in a standard freezer to reach the optimal temperature for cold therapy.
Will the gel ice pack help with swelling?
Yes, the gel ice pack provides 30 minutes of cold therapy to reduce swelling due to an injury or surgery.
Will the gel pack help with pain relief?
Yes, the ice pack provides up to 30 minutes of cold therapy to relieve arthritis pain, injuries, sprains and strains.
Can I use the ice pack on my back?
Yes! The flexible ice pack is versatile and large enough to effectively cover the back, shoulders, hips, and abdomen.
Are the edges of the ice pack sharp?
No, the outer vinyl layers are very soft with rounded edges.
Is the gel pack thin enough to comfortably lay on?
Yes, the Arctic Flex pack is thin for comforting relief when lying down.
What are the dimensions of the multipurpose gel pack?
The Arctic Flex pack measures 12.75” by 11.25”.
How heavy is this gel ice pack?
The gel pack weighs 2.77 pounds.
Will the ice pack irritate my sensitive skin?
No, the soft vinyl exterior is latex-free and non-toxic. It is recommended that the polyester fabric cover or a soft towel be placed between the gel pack and the skin to minimize the risk of irritation.
Is the ice pack stiff when frozen?
No, the Arctic Flex gel pack remains pliable when frozen to easily contour to body for targeted relief.
Can I use this pack for heat therapy?
Yes, the versatile gel pack can be used for heat therapy. To safely heat the gel pack, fold the pack in half and place in the microwave. Heat for 15-20 seconds on each side at a time until the pack is warm. Use as you would a heating pad. WARNING: Do not exceed 150 degrees. Careful watch the gel pack while heating. Should the pack begin to expand, stop the microwave immediately.
Provides up to 30 minutes of hot or cold therapy
Relieves muscle aches, swelling and pain caused by arthritis, injury or surgery
Gel pack: 12.75” by 11.25”
Fastener strap: 29”
Extender strap: 15.75”
Latex-free vinyl exterior
Non-toxic silica gel
Polyester/nylon/foam blend cover
Secure fastening straps
Instructions for Cold Use:
Place the gel ice pack flat in the freezer for a minimum of two hours
Remove from the freezer and place in the fabric cover if desired
Apply to the area to be treated and secure with the included fastener straps
WARNING: Treatment time should not exceed 15-20 minutes
Instructions for Heated Use:
NOTE: The fabric cover should be removed and gel packs must be room temperature before heating
Fold the large gel pack in half and place in a microwave
Heat the gel pack on High for 20 seconds on each side
Check for the desired temperature. If needed, continue to heat in 10-second intervals until the desired temperature is reached
Carefully remove the gel pack from the microwave using a towel
IMPORTANT: While heating, watch the gel pack carefully. If it starts to expand, stop heating immediately
(Optional) Place the fabric cover on the gel pack, then secure the two fastener tabs.
Apply the gel pack to the affected area and secure with the fastening straps.
WARNING:Do not apply hot therapy for more than 10 minutes at a time
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.