I ordered this before my foot surgery in hopes of bringing my dog home as soon as possible after my surgery. It does work well, but isn’t as “All Terrain” as I imagined. It is difficult to get up slight inclines, and even more so in grass and my moderately uneven lawn.
I wish I had paid closer attention to the brake description/image, which aren’t actually for braking but instead only for parking. The knee pad is quite uncomfortable even with light use around the house and to the back yard to walk my pup to his designated potty area.
Overall this is a decent product but I will likely resell this and upgrade prior to getting surgery on my other foot.
Customer service however, is top notch!! My unit arrived scratched as if it had been returned and resold and I was quickly accommodated when I requested a partial refund or exchange.
All in all, customer service is a 10/10, the knee scooter, 6/10. Would recommend *with* noted detractors.
Darrin Podeschi (Plano, US)
Awesome knee scooter
I ruptured my Achilles tendon and needed a knee scooter. Did lots of research and chose Vive. Not only was it priced competitively, and came with extra awesome features (perfect front tote bag), but nothing reasonably priced on the market matches its functionality and performance (4 thick air filled wheels, sturdy frame, dual brakes, contoured knee pad, etc). My orthopedic surgeon this week even commented on how nice it was. Also speed of shipping and wonderful customer service made this an even better purchase. I bought two - one for inside and one for outside. Highly recommended!
Thank you for your fantastic review, Darrin! We're thrilled to hear that you found our Knee Walker to be competitively priced with great features and performance. We're also pleased that our customer service and shipping met your expectations. If you ever need anything in the future or have questions, please don't hesitate to reach out. Wishing you a smooth recovery! -Angie- Vive Health.
All terrain knee scooter
Easy to assemble but the tires are not inflated. It would have been nice to be able to take a spin to make adjustments prior to getting the tires inflated.
Hi Phyllis! Thank you for sharing your feedback regarding the all-terrain Knee Walker. We appreciate your input and apologize for any inconvenience caused by the tires not being inflated upon delivery. We understand the importance of being able to test the Walker immediately. Please know that this information will be taken into consideration for future improvements. If you have any further questions or concerns, please feel free to reach out to our Customer Service team. Your feedback helps us enhance the overall experience for our customers. -Angie- Vive Health.
Jennifer J. (Alfred, US)
GREAT knee walker! Sturdy, easy to assemble, comfortable, highly recommended
I started using my sisters Vive Health knee scooter on 01/17/2023 after crushing my foot two days before. I was skeptical (and anxious) at first due to the fall which caused severe injury and is going to take several months to heal. My sister reassured me that it was a great scooter and I'd get used to it quickly. I used her scooter for two days and immediately decided to buy one of my own. It is VERY easy to assemble, well built, comfortable on the knee, and has additional things you can order for it (I ordered the cup holder, sheepskin seat cover, regular seat cover, and bag). I absolutely love it. I am 6'3" tall with long legs, but this scooter can easily be adjusted (seat and handles) for someone shorter. I use it around the house whenever I need to get up and am SO thankful for this product.
Hello Jennifer! Thank you so much for your glowing feedback. We are so glad that our All Terrain Knee Walker is doing you well and it is so easy to assemble. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Edward Townsend (Abilene, US)
High quality scooter
This is a very sturdy high quality piece of equipment. I highly recommend it, especially if you’re a heavier person.
Hello Ed! Thank you so much for your glowing feedback and rating. We are so glad that our All Terrain Knee Walker is doing you well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Yes, a removable storage bag is included with your purchase.
Is this an all terrain knee walker?
Yes, the large, 12 inch wheels easily maneuver over indoor and outdoor surfaces such as gravel, dirt and grass.
Do you offer any knee walker accessories?
Yes, every walker purchase includes a detachable storage bag. Additional accessories include a memory foam pad cover or a sheepskin knee platform cover for extra cushioning and support.
What is the recommended tire pressure?
How comfortable is the knee pad?
The foam knee cushion is ergonomically designed to contour to the leg. It allows pressure to be evenly distributed across the knee platform and supplies better air circulation for a comfortable user experience.
How heavy is the knee scooter?
The knee scooter weighs approximately 25 pounds.
How do I get replacement parts?
Call us at 1-800-487-3808 or by email. We would be happy to provide you any parts you need.
How do I assemble my Knee Walker?
Please watch the short assembly video below or click manual icon at the bottom of the page to download directions.
How to Tighten the Steering Column on the Knee Walker?
Matte black steel frame
Resilient foam knee platform
Frame length: 35”
Frame width: 18”
Knee pad platform: 14” by 7”
Knee platform height: 20"-26"
Steering handle height: 38" to 46"
Maximum Weight: 300 pounds
Center injured leg on the knee pad, covering the entire length of the padding.
Standing as straight as possible, propel yourself forward using uninjured leg.
Engage the security lock before attempting to transfer from the knee walker.
To lock the hand brake, pull the brake lever on the handlebar towards you.
To lock the brake system, pull the brake lever towards you and push down on the locking pin on top of the lever. The pin will lock the wheels in place.
How to Adjust the Platform Height:
Loosen locking lever under the knee pad and remove the locking pin.
Adjust knee pad to desired height and replace locking pin to secure it in place.
How to Adjust the Handlebar Height:
Loosen adjustment screw on the handle by turning it counterclockwise until it can be removed.
Adjust the handlebar grip to the desired height.
Tighten the adjustment screw.
How to Fold:
Pull up on the twist lock lever to unsecure the folding joint.
Twist the level counter-clockwise a couple of times to loosen the locking mechanism.
Fold down the twist lock lever and slide it to the left to disengage the lock holding the steering column upright.
Push the steering column back into the folded position.
Remove the knee platform if necessary for more compact storage and portability.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.