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We want you to feel good about shopping with us. We want you to feel you are not taking any risks with your money or trust. So we have removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement. You can choose a refund or exchange. We do not choose for you. (Please refer to the product page to find out which industry leading guarantee your product is covered by.)
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.