My wife needed the ice machine in the hospital following knee replacement surgery. It was very quiet and kept swelling down. One of the hose connectors broke in the hospital. I called Vive and spoke with Jaydee. She was fantastic. Took my information and was able to send new hose connector to us at no charge. Thanks to her my wife's rehab is continuing we'll.
Hi Jim, thank you for the wonderful review. We are happy to hear that the product is working out so great for your wife. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
awesome the best wife is happy after knee replacement
Hi Gary, Thank you for giving us five star rating! Glad that your wife is happy. Should you have any concern about the Ice Therapy Machine or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
My husband just had knee surgery and this machine is a game changer. Thank you so much from both the patient and caregiver perspective. My only wish is that the manual was better. Not sure how to have it cycle it on and off or change the time interval. Any suggestion would be great.
Hi Donna, thank you for the 5 star review. We are happy to hear that the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Post open ortho pain
If you have orthopedic surgery, this is a must.Almost immediate cessation of the intense pain. Love it except it leaks a little.
Hi Connie, Thank you for giving us a positive rating! I'm glad that you're happy with the Ice Therapy Machine. Should you have any questions about the machine or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
This is the Best in Post Op Therapy! I would recommend to anyone.
Hi Marie, Thank you for giving us five star rating! Should you have any concern about the Post op shoe or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.