Very pleased with Rollator and all the help with the purchase.
Hi Robert! I appreciate your time sharing your comments with us! We are so happy to hear that the rollator is working out so good for you! Thank you for being a Vive Health Customer! -Johnny Osorio- Vive Health CS
For my mom
I like the walker for her, but the back legs are a little to long when she tries to turn . Very durable.
Hello Jacqueline, Thanks a lot for your feedback. We have shared with our quality team for improvements. We are glad you are liking our product. Thank you for being a Vive Health Customer. -Alice- Vive Health CS
Best Service Ever
This is a great walker. It folds easily and fits anywhere. It is a little heavy to lift into my trunk but I am 79. Taking on airplanes is terrific because it folds so small. I was so disappointed, when after more then a year, the left brake stopped working. I called the company and was asked to send a video to demonstrate the problem. Mary emailed me to explain the process of evaluating the walker. She kept me updated every step of the way. When she emailed me that a replacement walker was being sent, I was amazed. The replacement arrived; I shipped back the old walker and I am back in business. Outstanding customer service and so efficient and pleasant. You can be sure that I will look to Vive when I need similar products. I will recommend your products every chance I get. Thank you for the great product and terrific service.
Hi Victoria, this review made our day! We are thrilled to know the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Max, I find if you brake on the side you want to turn, it turns on a dime. Works for me, anyway.
Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Good & Bad
Good = Looks, stability, durability, price. Bad = Agility (does not turn sharp at all), height adjustment (I'm only 5'8" and must adjust it to the tallest setting in order to keep from having to bend over). Personally, overall, I give it a 3.5 out of 5.
Thank you for taking the time to share your feedback. Feel free to reach out to us with any questions or concerns! Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.