I want to love this. I love the strap and how soft it is when both hot and cold. However, when heating, it doesn't hold the heat for as long as others and when I microwaved mine it caused a hole to form. Vive Health had great customer service and replaced it quickly so hopefully my new one is better. I wish I didn't have to microwave in 20 second intervals over and over to get it hot. When it is actually hot and on my body I have no complaints. But I still do like it a lot and would overall recommend.
Hi Erica, Thank you for your feedback! Should you have any concern about the Hot and cold wrap or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
flexible and has straps so that you can secure to the area you're treating. works great! i weigh 190 pounds and it fits around my waist for cold pack to the lumbar region.
Hi KC, Thank you for giving us a positive rating! I'm glad that you're happy with the Hot and Cold Wrap. Should you have any questions about the Hot and Cold Wrap or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Hot and cold wrap
I haven’t used it yet. However the material is durable and I love the wide straps
Kathy, thank you for the wonderful review. We are happy to hear that this product is working out so well for you. Thank you for being a Vive Health Customer! ~ Rebecca, Vive Health CS~
Glad to hear that our Hot and Cold Wrap really works for you. We appreciate the five star ratings as well. Should you have any further questions, please do not hesitate to let us know. Thank you for being a Vive Health customer. Best Regards, Aileen of Vive Health.
My only problem is that I only ordered one. I should have gotten one for hot and one for cold.
Thank you for the feedback and 5 star . If we can assist you in the future please let us know.
Warm Regards, Jolene~Vive Health CS
The gel retains heat for 15 minutes or more, however, it is not recommended to exceed 15-20 minutes of use per hour.
How long will my multipurpose gel pack stay frozen when I’m using it?
The gel will remain frozen for 45 minutes or more, however, it is not recommended to exceed 15-20 minutes of use per hour.
Will the gel pack fit around my waist to use on my lower back?
Yes, the adjustable straps are sized to accommodate waist sizes up to 44”.
Is the hot and cold gel pack odorless?
Yes! The pack contains a nontoxic odorless gel.
Will it fit around my neck?
Yes, the adjustable straps will allow you to comfortably use it around your neck. If sizing is a concern, the neck ice pack is contoured to securely rest on the neck and upper shoulders for targeted relief.
How long is each adjustable strap?
Each stretchable strap is 13.25” long.
Do I put the whole unit in the freezer?
Yes, the gel pack is a single unit and can safely be stored in the freezer until needed.
Can I use this on my head to relieve a migraine?
Yes, the gel pack can be used on your head with the straps safely secured to one side.
How do you heat it in a microwave?
Lay the pack flat on a paper towel or paper plate. Heat for 30 seconds at full power. Remove from microwave and gently knead to evenly distribute the heat. Continue to heat at 10-second intervals until the desired temperature reached. Caution: If the pack begins to expand, stop the microwave and allow to cool, checking for leaks before attempting to reheat.
Can I use this on my elbow?
Yes, the pack will conform to fit around the elbow, however, it may limit your range of motion while in place.
Is the gel pack latex-free
Yes, the gel pack is latex-free.
Is the gel pack soft or stiff?
The gel pack is soft to the touch, however, it is always recommended that a cloth or towel be placed between the gel pack and bare skin.
Can you use it for moist heat?
Although the gel pack does not include a moist heat component, using a dampened cloth or towel between the gel pack and skin will produce a moist heat. For a hassle-free moist heat alternative, our heating pad includes a moisture sheet for deep penetrating relief.
For cold or hot therapy to reduce pain, swelling and inflammation
Gel pack: 14.5” x 5.75”
Stretch pack: 14.5” x 2.38”
Fastener strap: 7.75” x 2”
One size fits most
How To Use For Cold Therapy:
Store gel pack laying flat in the freezer and refrigerate for at least 2 hours
Apply the gel pack to the desired area over a cloth or towel
How to Use for Heat Therapy:
Hot Water Method
Bring a pot of water to a boil.
Remove water from heat source.
Submerge the gel pack in the water for approximately 8-10 minutes.
Remove the pack from the water and wipe it to dry.
Apply the gel pack to the desired area over a cloth or towel.
Lay pack flat in the microwave on a paper towel or paper plate.
Heat at full power for 30 seconds.
Remove pack carefully from microwave and knead to distribute heat evenly. Check for desired temperature.
To reheat, place pack back in microwave for 10-second intervals until desired temperature is reached.
Apply the gel pack to the desired area over a cloth or towel.
Wipe down with a damp cloth to clean. Dry with lint-free cloth. Do not machine wash.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.