The cord seems very sturdy but I don't like the way the cord length adapters are designed. My old pulley could be adjusted quiet easily by stops on the cord below the handles. Your stops are above the handle so the cord length never changes. Thank you.
Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Quality and materials are excellent. The features show it was well thought out. I use it to reduce shoulder pain.
Hello Gary, we are happy the Shoulder Brace is to your liking. If you have any questions about the product please don't hesitate to contact us! Warm Regards, Sharon_Vive Health
very good, I use it every day
Hi Ronald, thank you for the 5 star review. We are happy to hear that the product is working out so well for your needs. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
My 86 year old mother-in-law broke her shoulder in May. She started physical therapy , requiring a shoulder pulley. Ordering the pulley and shipping was fast and easy. This shoulder pulley works well. It has helped her recovery tremendously. I would highly recommend it to anyone needing shoulder therapy. Thank you for making such a excellent product and for your amazing customer service.
Hi Karen, Thank you for taking the time to give us a positive feedback. We are happy to know that you and your mom were pleased with the Shoulder Pulley as well as with the delivery service. Looking forward to doing business with you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
Following a fall on my shoulder, these Vive pulleys have been a great help with my therapy.
Hi Lynda, we are happy to hear that the Shoulder Pulley is working out great for your needs. Feel free to reach out to us with any questions or concerns. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.