Carolina was great to work with. One of our items showed to be delivered, and we did not receive it. They were right on it, and re-sent the item.
Hello Pamela! , thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Barbara Cleveland (Norfolk, US)
Just received mine today and of course had to try it out immediately, love the ease of assembly, love the work out videos and the fact I could add hand weights as I pedal my way to fitness 😀
Hello Barbara, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Iris Price (Ramona, US)
Next best thing to running!
I'm a longtime runner who has developed spine curvature than can't be fixed, and which has destroyed my balance. Walking and a bit of running holding onto my husband's hand for balance doesn't give me enough cardiovascular exercise. The Vive Under Desk peddle exerciser gets my heart pumping and will hopefully rebuild my leg muscles. It's easy to use, and I can use it outside or in my home office. I'm really glad I bought it. P.S. I'm 82 years old and was still running a short time ago. So now I guess I can call myself a 'peddler'!
Thank you very much for this glowing feedback!! We are happy to have you as a customer :) -Carolina- Vive Health CS
Susan Shives (Washington, US)
Love my pedal exerciser and, have already have seen and felt the improvement on my knee. Even more notably was a highly reasonable price. Thank you
Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Charlene Wiggins (Lancaster, US)
Great Costumer Service Provided!
Carolina provide great assistance today. She answered all of my questions. Very pleased with the great customer service she provided!! I'm looking forward to receiving the sequential compression boots to aid in my mother's therapy.
Thank you so much for your feedback. We are so glad to hear about your great experience with our curtomer service tema. We are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.